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Night Shift Duty Manager M&S
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Night Shift Duty Manager M&S
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Night Shift Duty Manager M&S
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Night Shift Duty Manager M&S
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Night Shift Duty Manager M&S
2 months ago
About the Role:
We are seeking a highly skilled and experienced Night Shift Duty Manager to join our team at M&S. As a Night Shift Duty Manager, you will be responsible for ensuring the smooth operation of our night shift, providing exceptional customer service, and leading a team of colleagues to deliver outstanding results.
Key Responsibilities:
- Take charge of creating a clean, welcoming atmosphere that surpasses customer expectations, consistently aiming to improve service.
- Guide and support your colleagues, maintaining a safe working and dining environment whilst being the go-to person for day-to-day queries.
- Coordinate team efforts, overseeing the unit's opening and closing, ensuring operational excellence, adhering to guidelines, and completing necessary documentation.
- Focus on operational efficiency, staying informed about unit performance, championing improvements and simplifying operations.
- Recognise and celebrate exceptional service within the team, leading by example, promoting inclusivity and motivation.
- Build strong relationships, communicate effectively, and make thoughtful decisions, ensuring the team's success and delivering excellence in customer service.
Requirements:
- At least 1 year of experience working as a supervisor in hospitality or retail role.
- Excellent communication and leadership skills.
- Ability to work effectively in a fast-paced environment.
- Strong problem-solving and analytical skills.
- Ability to work flexible hours, including nights and weekends.
What We Offer:
- Competitive pay rates.
- Opportunities for career advancement.
- Comprehensive training and development programs.
- Flexible scheduling to accommodate various lifestyles.
- Access to award-winning training, apprenticeships, and development programs.
- Health and wellbeing support, including retail trust, flexible working, and comprehensive family-friendly leave.
- Culture that values diversity and inclusion, with various networks to support you.
- Activities, such as Barista Competition, Millie's Cookies Ice off Challenge, and Superstars Recognition.
- Financial support, including pension plans, life assurance, share incentives scheme, cycle to work scheme, and more.
About SSP:
SSP is a leading global food and beverage company, operating in over 35 countries. We are proud to be an equal opportunity employer, seeking to recruit and retain the most talented individuals from a variety of backgrounds, skills, and perspectives.
Why Work for SSP?
At SSP, we offer a dynamic and inclusive work environment, with opportunities for career growth and development. We are committed to delivering exceptional customer experiences and are passionate about providing our colleagues with the skills and support they need to succeed.
