eCommerce Operations Coordinator

3 weeks ago

London, Greater London, United Kingdom HeadX Full time
About HeadX:

At HeadX, we specialize in developing thriving online enterprises. Our founding team has over 15 years of experience in the digital landscape, successfully guiding numerous companies to achieve 8-figure revenues. Our current eCommerce venture skyrocketed from $0 to $1M in monthly revenue within just six months. We are now expanding our reach across the USA and planning for global growth, all while remaining bootstrapped and free from external investors. Our ambitious goal is to reach $100M in revenue within a few years. We are a results-driven team that believes in constant testing, evolution, and adaptation to maintain our competitive edge. Our culture fosters open-mindedness and embraces the principle of extreme ownership.

What We Offer:
  • Engaging and challenging projects in a fast-paced environment
  • A strong, transparent, and open-minded team
  • An atmosphere that encourages personal and professional growth
  • Autonomy in decision-making and learning from failures
  • Fully remote work with flexible hours based on team and client needs
  • A dynamic, non-corporate work environment
  • A focus on results and solutions
Our Core Values:
  1. Continuous Improvement: We believe in lifelong growth; stagnation is not an option. We implement what we learn to ensure value.
  2. Extreme Ownership: Each team member makes decisions and takes responsibility, solving challenges without blaming others.
  3. Grit: We are resilient and persistent, unafraid to tackle challenges head-on.
  4. Performance-Driven: We prioritize results over hours worked, focusing on delivering outcomes.
  5. Integrity: We value transparency and kindness in our interactions, fostering a supportive environment.
  6. Exceptional Team: Our team is the foundation of our success, creating memorable experiences and fulfillment.
Position Overview:

The eCommerce Operations Coordinator oversees all facets of online retail operations, including sales and marketing strategies, website management, automation, risk assessment, profitability enhancement, data analysis, customer support, and compliance. This role is essential in ensuring a seamless customer experience, maximizing profitability, and maintaining efficient operational processes.

Key Responsibilities:
  • Oversee all elements of eCommerce operations, enhancing client journeys and experiences.
  • Formulate and implement effective sales and marketing strategies.
  • Utilize appropriate tools, software, and technologies for optimal eCommerce operations.
  • Ensure the smooth operation of the website (Shopify), focusing on technical aspects such as navigation, content development, and promotional campaigns.
  • Develop and manage dashboards, reporting structures, objectives, key performance indicators, and compliance standards.
  • Automate eCommerce operations using necessary tools, APIs, and plugins.
  • Identify potential risks and create sustainable business plans.
  • Enhance profitability through targeted marketing and branding efforts.
  • Analyze data, marketing reports, and profit margins to inform decision-making.
  • Manage inventory, refunds, customer support, and pricing strategies.
  • Establish and update processes, procedures, and policies to meet international standards.
Qualifications:
  • At least 5 years of experience in eCommerce operations.
  • Fluency in English (speaking, writing, and reading).
  • Experience in supply chain, procurement, logistics, and warehouse management.
  • Background in the B2C digital retail market.
  • Able to thrive in a fast-paced, agile environment; startup experience is advantageous.
  • Proficient in stakeholder management, client relations, and vendor coordination.
  • Strong communication, presentation, time management, and multitasking skills.
  • Experience in project management, reporting, data analysis, and dashboard management.
  • Availability to work within the EU timezone.
Essential Skills:
  • Proficiency in website management platforms (e.g., Shopify)
  • Knowledge of eCommerce sales and marketing strategies
  • Experience with eCommerce tools, software, and technologies
  • Familiarity with content management systems and website navigation
  • Understanding of customer journey analysis and optimization
  • Ability to develop and manage dashboards and key performance indicators
  • Knowledge of API integration and automation tools
  • Experience in risk assessment and business continuity planning
  • Expertise in leveraging social media and SEO for marketing
  • Strong analytical skills for data interpretation and profit margin analysis.
Hiring Process:
  • Round 1: Application review and evaluation
  • Round 2: Practical task/assessment invitation
  • Round 3: HR interview
  • Round 4: Interview with the line manager

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