Director of Advice Services

1 week ago

London, Greater London, United Kingdom PROSPECTUS-4 Full time
Lead Advice Services Manager

This is an exciting opportunity for an experienced interim Advice Service Manager to join our client's team. We are seeking to improve the support this role provides to the service we deliver to local residents. Establishing a sustainable structure will enable us to meet increasing demand in a more efficient manner to the people who need our help the most.

This is an interim post for 6 months with scope to becoming permanent. A new permanent Head of Advice is being recruited to join the organisation and we will want them to focus on understanding and developing the advice service and contributing to a management review of advice in their first few months.

We will therefore need an experienced ASM to ensure capacity for day to day planning of supervision and service is in place. We have already identified that the Head of Advice role is too large for one person without additional advice management being in place.

We are growing our volunteer team as we need to build a volunteer team for the relatively new contract to deliver services into the Slough area. This requires focussed effort to ensure supervision support is in place to both manage the existing volunteer advisers and coach and grow new volunteers.

Additional supervision capacity is being sought to assist this. This role will primarily be office based but there are opportunities for some hybrid working each week.

Key Responsibilities
  • Manage a team to deliver high performance while putting people at the centre of everything you do.
  • Develop our services to offer high quality advice and support to our clients while delivering against our SLAs and contracts.
  • Coach and mentor the people you manage, and develop them well, both in their current roles and for them to progress through the organisation.
  • Have a good understanding of advice and advice issues e.g. housing, debt, employment, benefits etc in order to support the team with complex work and QAA.
About Us

At Prospectus we invest in your journey as a candidate and are committed to supporting you with your application. We welcome all candidates to apply, regardless of age, sex/gender, disability, race, religion, sexual orientation, marital status or pregnancy/maternity.

In order to apply please submit your CV in the first instance. Should your experience be suitable, we will arrange for a call to brief you on the role. We are looking forward to connecting with you.

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