Customer Service Representative

20 hours ago


Market Hill, United Kingdom East of England Coop Full time
{"title": "Customer Service Assistant", "description": "About the Role

We are seeking a motivated and customer-focused individual to join our team as a Customer Service Assistant. As a key member of our store team, you will play a vital role in delivering exceptional customer service and supporting the ongoing growth and evolution of our business.

Key Responsibilities
  • Support the store team to deliver high standards of customer service, availability, and presentation.
  • Engage with customers to understand their needs and provide solutions.
  • Work collaboratively with colleagues to achieve sales and customer service targets.
  • Contribute to the maintenance of a clean and safe store environment.
What We Offer
  • Competitive hourly rate of £11.50.
  • 20% discount in our food stores and other discounts across our family of businesses.
  • 22 days holiday (plus bank holiday entitlement) which increases with service.
  • 5% employer pension contribution.
  • Death in service benefit.
  • Access to our colleague communications app, The Loop.
  • Enhanced* family leave and pay arrangements.
  • Opportunities to grow, with award-winning training and apprenticeship programmes.
  • Great deals and discounts across 100's of high street and online retailers.
  • Financial wellbeing support, including Wagestream.
Working Pattern

We are flexible and aim to create shift patterns that work for both our co-op and our colleagues. Our working patterns are non-contractual and may be subject to change.

Normal working pattern for this role: Thursday 3pm - 7pm, Friday 6:30pm - 10:30pm.

* Enhanced on statutory terms, subject to service criteria.

", "lang_code": "en-US"}

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