Reception Team Member
7 days ago
Job Summary
We are seeking a skilled and enthusiastic Night Receptionist to join our dynamic team at Radisson Hotel Group. As a Night Receptionist, you will be the first point of contact for our guests, providing a warm and welcoming experience that exceeds their expectations.
Key Responsibilities
- Provide exceptional customer service to guests, responding to their needs and resolving any issues in a timely and professional manner.
- Manage the front desk operations, including check-in, check-out, and room assignments.
- Process payments, handle guest complaints, and maintain accurate records.
- Work collaboratively with the hotel team to ensure seamless guest experiences.
- Stay up-to-date with hotel policies, procedures, and services to provide informed and personalized recommendations to guests.
Requirements
- Flexibility and a positive attitude, with a strong commitment to delivering exceptional customer service.
- Excellent communication and interpersonal skills, with the ability to work effectively with guests and colleagues.
- Basic math skills and accuracy in handling cash and credit transactions.
- Ability to work in a fast-paced environment, with a high level of energy and enthusiasm.
- Previous experience in a similar role, preferably in the hospitality industry.
What We Offer
- A competitive compensation and benefits package, including special rates for team members and their families.
- Opportunities for career growth and development, with access to training and education programs.
- A dynamic and supportive work environment, with a focus on teamwork and collaboration.
- A comprehensive benefits package, including contributory pension scheme and life assurance.
- Access to employee assistance programs and wellness initiatives.
Why Join Us
At Radisson Hotel Group, we are passionate about delivering exceptional guest experiences and creating memorable moments for our customers. As a Night Receptionist, you will be part of a talented and dedicated team that is committed to excellence and innovation. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.
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