Healthcare Reception Coordinator

3 weeks ago

Leeds, Leeds, United Kingdom South and East Leeds GP Group Full time

Position Overview

As a vital member of the South and East Leeds GP Group, the Healthcare Reception Coordinator will play a key role in ensuring a warm and inviting atmosphere for all patients. This position involves delivering exceptional support in the daily operations of the practice, both independently and as part of a collaborative team.

Key Responsibilities

  • Welcome patients in person or via phone, ensuring a prompt and positive response.
  • Manage appointment scheduling, including booking and cancellations.
  • Assist patients in navigating to the most suitable healthcare services, including external providers and online resources.
  • Address all inquiries effectively, employing problem-solving skills and appropriate escalation when necessary.
  • Maintain accurate patient records and ensure all interactions are documented using the designated system.
  • Initiate and respond to communications from patients, colleagues, and healthcare partners.
  • Perform various administrative tasks, such as scanning, processing new patient registrations, sorting mail, and updating patient information.
  • Handle medication requests, including repeat prescriptions and forwarding inquiries to the pharmacy team.
  • Facilitate communication with local pharmacies to resolve any queries.
  • Process e-consults and triage patients as needed.
  • Ensure the reception area is tidy and well-organized.
  • Assist with chronic disease recalls and vaccination campaigns, ensuring efficient clinic utilization.
  • Inform patients of test results and provide follow-up instructions as directed by clinicians.
  • Support clinical staff with various tasks as required.
  • Participate in team meetings and contribute positively to team dynamics.

Qualifications

  • Proven experience in customer service.
  • Proficient in Microsoft Word and Outlook.
  • Strong listening skills with attention to detail.
  • Excellent verbal and written communication abilities.
  • Ability to adapt in a dynamic environment and work collaboratively.
  • Capacity to handle pressure while maintaining professionalism.
  • Familiarity with safeguarding policies and commitment to ongoing training.

This position is designed to evolve as the organization grows, and the responsibilities may adjust accordingly.

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