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Housing Manager Communities Specialist
2 months ago
About the Role
We are seeking a skilled Housing Manager to join our team at Home Group, working in Teesside, Durham & Sunderland. As a Housing Manager, you will be responsible for delivering excellent customer service and supporting our communities.
Key Responsibilities
- Develop and maintain community plans in collaboration with customers and external stakeholders.
- Represent Home Group in our communities, undertaking tasks such as estate inspections, anti-social behaviour management, and statutory compliance visits.
- Progress legal paperwork, including notices and witness statements for anti-social behaviour cases.
- Work closely with other housing management functions to achieve our goals.
Requirements
- Background in neighbourhood management processes, either within the housing sector or an alternative sector.
- Understanding of housing management, housing law, and customer service.
- Excellent IT skills and ability to learn new systems quickly.
- Superb organisational and methodical approach, with a proactive and positive attitude.
- Passion for delivering excellent customer service and a genuine desire to help customers.
What We Offer
- 34 days leave, increasing to 39, plus the option to buy additional leave.
- Health cash plan, saving you up to £1140 per annum.
- Over 800 high street discounts on groceries, holidays, and days out.
- Generous pension scheme with life insurance.
- Colleague wellbeing support and tools to help you thrive.
About Home Group
We are a leading housing association, dedicated to providing excellent customer service and supporting our communities. We value diversity and inclusion, and we are committed to creating a workplace where everyone feels valued and supported.
