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Housing Specialist

1 month ago

Durham, Durham, United Kingdom Home Group Limited Full time
Housing Management Worker Job Description

At Home Group Limited, we are seeking a skilled Housing Specialist to join our team in Transitional Housing, Durham Mental Wellbeing Alliance. As a key member of our team, you will provide a housing management service to our customers, ensuring their homes are safe and well maintained.

Key Responsibilities:
  • Support customers to manage and maintain their tenancy, with the aim of helping them move on to a secure, long-term accommodation.
  • Work with customers who have mental health support needs to develop their skills and support them in managing their tenancy independently.
  • Ensure that our customers' properties are homes they can be proud of, by engaging and involving them in their tenancies.
  • Help our customers with any benefit claims, setting up and maintaining all aspects of financial management.
  • Turn around vacant or void properties within set timescales, involving tasks such as picking up a broom or paint brush.
  • Carry out and record routine safety and compliance checks in our buildings and communities, ensuring we are compliant.
  • Manage the administration of updating records, ordering, and arranging payment for works to be done.

Requirements:
  • A background in property management, although this is not a requirement.
  • A can-do, positive attitude, being proactive and well-organized, and able to work on your own initiative.
  • A passion for delivering excellent customer service and a genuine desire to help your customers.
  • The ability to work collaboratively with colleagues in other parts of the business, as well as with external partners.
  • Confidence in using technology for creating and updating support plans, making benefit claims, and doing tenancy sign-ups.

What We Offer:
  • A competitive salary of £23,464 per annum, plus great benefits including a Health Cash Plan.
  • The opportunity to work for a top 10 Great Place to Work in the UK, where you can make a real difference in people's lives.
  • A supportive and collaborative team environment, where you can grow and develop your skills.
  • The chance to work with a range of customers, each with their own unique needs and challenges.
  • A range of benefits, including 34 days' leave, a Health Cash Plan, and over 800 high street discounts.

How to Apply:

If you are a motivated and enthusiastic individual who is passionate about delivering excellent customer service, we would love to hear from you. Please click the link below to apply for this exciting opportunity.