Customer Service Representative

2 weeks ago

Middlesbrough, Middlesbrough, United Kingdom Middlesbrough Council Full time

About Middlesbrough Council

Middlesbrough Council is a local government authority that truly lives its values and incorporates them into everything it does. We are passionate about improving the lives of our residents, focused on achieving best outcomes, and creative in the way we work with customers, ensuring they get the best support available.

Our Vision

We are developing ACT (Accessing Change Together), an integrated service that brings together council staff and partner organisations to provide a range of support and interventions for service users who need help with Housing Support, Homelessness, Domestic Abuse, and Substance Misuse.

Our Approach

We work with a multi-disciplinary approach, reacting quickly to the needs of our service users, developing risk assessments and support plans to address those needs appropriately. We work alongside other services, including Adult & Children's Social Care and Public Health, to develop consistent pathways and effective processes.

Our Teams

We have a range of opportunities available within ACT in three different but interconnecting teams: Front Door, Housing Solutions, and the Community Interventions Team. We are looking to recruit staff within those teams who have the drive to help improve and contribute to the ACT accessing change together vision, have experience of working effectively with a range of services, and have the skills, passion, and resilience to work creatively with service users who are accessing ACT and need ongoing support.

What We Offer

Whilst in post, there will be development opportunities alongside flexible working with the option of a blended working environment (home and office where appropriate). New staff joining Middlesbrough Council can expect a warm welcome from the teams, our Director, and Chief Executive, and a full induction process.

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