System Support Specialist
1 week ago
About the Role
The Systems Support Engineer at boxxe plays a vital part in the Secure Services Team, responsible for managing and providing support across various technologies such as public and private clouds, networking, and systems infrastructure.
Key Responsibilities
- Administer and maintain computer networks, systems software, applications, and hardware configurations across diverse customer environments.
- Oversee, maintain, and patch Azure Stack Systems.
- Execute disaster recovery operations and data backups as needed.
- Troubleshoot and resolve issues with hardware, software, and network systems.
- Monitor system performance proactively, making adjustments to optimize efficiency.
- Manage system and infrastructure monitoring for customers, ensuring high availability.
- Implement security, backup, resilience, and disaster recovery strategies.
- Develop and update user guides and knowledge-based articles to enhance system efficiency and reduce manual intervention.
- Collaborate with vendors and boxxe technical staff to resolve problems.
- Participate in the after-hours on-call rotation.
Requirements
To be successful in this role, you will need to have a strong background in systems administration, cloud computing, and network infrastructure. You should be able to work effectively in a team environment and have excellent communication skills.
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