IT Support Specialist

4 days ago


York, York City, United Kingdom Fruition IT Full time
Job Summary

Fruition IT is seeking a skilled IT Support Specialist to join our team in York. As a key member of our internal IT team, you will provide daily IT assistance to staff and support the implementation of new systems.

Key Responsibilities
  • Assist with the onboarding of new starters, ensuring IT access and necessary equipment is in place from day one.
  • Design, support, and implement IT policies, processes, and procedures for employees.
  • Support the business' approach to quality through data protection, GDPR, and valid accreditation.
  • Support the training of staff to adopt and maximize the use of IT systems across multiple sites.
  • Assist with the IT aspects of office moves, onboarding new suppliers, and systems across all sites.
  • Monitor, control, and support service delivery, ensuring systems, methodologies, and procedures are in place and followed.
  • Assist in planning for major service developments and their implementation.
  • Carry out IT maintenance and software installations.
  • Maintain the IT asset register and monitor equipment loans.
Requirements
  • Experience on a Service Desk or as an IT Engineer, with a strong working knowledge of server maintenance and/or network management.
  • Experience with core Microsoft products, such as Office 365, SharePoint, Teams, and IT security packages.
  • A solid understanding of MS Intune.
  • Experience delivering a high level of customer service.
  • Proactive attitude, with excellent written and verbal communication skills.
  • Experience working with 3rd party delivered services.
  • Commitment to working collaboratively with teams at different skill levels across multiple locations.
  • Good understanding of the key principles of GDPR and data protection.
  • Experience in training staff members with new system and software adoption.


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