Customer Service Representative

4 weeks ago

Crewe, Cheshire East, United Kingdom Get Staffed Online Recruitment Full time
Job Title: Customer Service Advisor

Location: Crewe, Cheshire
Salary: Up To £24,000 + monthly bonus

Our client is seeking a skilled and customer-focused individual to join their team as a Customer Service Advisor.

The role of a Customer Service Advisor is crucial to our client's success. You will play a vital role in providing exceptional support to their customers, ensuring their satisfaction and resolving any issues they may encounter.

The working hours are Monday - Friday between 8:30am – 5:00pm.

Key Responsibilities:

  • Engage with customers professionally and empathetically, actively listening to their concerns and providing effective solutions via inbound calls, webchats, emails and helpdesk tickets.
  • Troubleshoot and resolve customer enquiries, 1st line technical issues, and service-related problems in a timely manner.
  • Demonstrate in-depth knowledge of our client's systems – don't worry, they will train you on this.
  • Educate customers on the functionalities and benefits of their products to enhance their understanding and usage.
  • Maintain accurate and detailed records of customer interactions and transactions in our client's CRM system.
  • Escalate critical issues to the appropriate departments and follow up to ensure timely resolution.
  • Identify and share opportunities for process improvement and contribute to the enhancement of customer service procedures.

Requirements:

  • Proven experience in a customer service role.
  • Strong communication skills – you may be required to articulate complex concepts in a clear and concise manner.
  • Proficiency in working across multiple platforms such as inbound calls, webchats, emails, and tickets.
  • Excellent problem-solving skills, with the ability to think analytically and provide effective solutions.
  • Outstanding interpersonal skills, with the ability to build rapport and establish positive relationships with customers.
  • Detail-oriented mindset, with strong organisational and multitasking abilities.
  • Flexibility to adapt to changing priorities.
  • A team player and can-do attitude.
  • Good knowledge of Microsoft Office Products.
  • Good standard of literacy in written English.

What We Offer:

Your impact on our client will be rewarded with the opportunity to develop and progress your career in many directions.

You'll also have access to our client's competitive reward and benefits package, which includes:

  • Performance-related bonus scheme
  • Pension
  • Life assurance
  • Employee fuel card scheme
  • Electric Vehicle scheme
  • Employee assistance programme
  • Wellness and healthcare assistance via 'Help@Hand' by Unum
  • 'Cycle to work' scheme
  • Free breakfast daily in the office

And of course, you will be part of a modern purpose-built space in Crewe that will provide you with an outstanding working environment complete with onsite gym, cafe, games rooms, and more

About Our Client:

Our client is an ambitious, forward-thinking global business who build transformative solutions for their customers to deliver best-in-class sustainable mobility, connectivity and technology solutions. They support their customers with a range of products and services to meet their needs.

Since 1990 their ambition has never wavered. From humble beginnings, their vision and drive has seen them venture into new markets with confidence and stay ahead of market trends. Their mission is to help businesses of all sizes adapt to the future and take advantage of the opportunities that change brings. Sustainability is at the core of their offering. With their leading e-mobility solutions, they're committed to guiding businesses through the energy transition, building solutions for a more sustainable, connected future.

This is where you come in. They are on a journey of growth. They pride themselves on being at the forefront of technology innovation and they invite you along on this journey.

Our client is an equal opportunities employer. They are committed to welcome people regardless of age, disability, gender identity, race, faith or belief, sexual orientation or socioeconomic background.

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