Claims Resolution Specialist

4 days ago


Norwich, Norfolk, United Kingdom Claims Solutions Full time
Job Title: Motor Claims Handler

We are seeking a skilled Motor Claims Handler to join our team at Claims Solutions. As a Motor Claims Handler, you will be responsible for handling inbound and outbound calls, requesting evidence, and investigating the circumstances surrounding accidents to determine proximate cause, liability, and confirm indemnity.

Key Responsibilities:
  • Handle inbound and outbound calls to resolve claims efficiently
  • Request evidence and investigate accidents to determine liability and confirm indemnity
  • Nominate or instruct solicitors when required
  • Identify and manage potential fraud concerns
  • Correspond with parties via telephone, email, or letter while maintaining professional customer service standards
  • Manage caseload efficiently to achieve monthly targets and maintain high-quality standards
Requirements:
  • Attention to detail and analytical skills
  • Ability to work in a fast-paced environment and adapt to change
  • Excellent communication and negotiation skills
  • Confident decision-making and problem-solving abilities
  • Customer service and relationship-building skills
  • Organizational and time management skills
Benefits:
  • 25 days holiday plus Bank Holidays and Wellbeing time
  • Smart casual dress
  • Participation in the discretionary bonus scheme
  • Opportunity to opt into flexible benefits, including Private Medical Insurance and Travel Insurance
  • Access to learning and development resources, including LinkedIn Learning, Coursera, and Lean Six Sigma training
  • Free yearly eye test and discount on new frames and lenses
  • Barre, Yoga, Pilates & Mindfulness virtual classes

We are an equal opportunity employer and value diversity and inclusion in the workplace. If you are a motivated and detail-oriented individual with a passion for claims handling, we encourage you to apply for this exciting opportunity.



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    {"title": "Motor Claims Handler", "content": "Job SummaryWe are seeking a skilled Motor Claims Handler to join our team at Claims Solutions. As a Motor Claims Handler, you will be responsible for handling inbound and outbound calls, requesting evidence, and investigating the circumstances surrounding accidents to determine proximate cause, liability, and...