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Lead Administrative Coordinator

2 months ago

Cambridge, Cambridgeshire, United Kingdom Cambridgeshire and Peterborough NHS Foundation Trust Full time

Position Overview

Are you passionate about enhancing the lives of individuals with autism?

The Senior Administrator role is an exciting opportunity for a highly organized, driven, and enthusiastic individual to join our team within the Specialist Services Administration Hub.

The successful candidate will oversee a comprehensive administrative function for the Cambridgeshire Lifespan Autism Spectrum Service (CLASS).

**Note: Free parking is available on-site**

Key Responsibilities

We are committed to nurturing and advancing our staff through a clear career pathway and promoting opportunities within the organization. If you seek a new challenge, appreciate variety in your role, and want to contribute to a team dedicated to making a positive impact in our community, we encourage you to consider this position.

We are in search of a proactive individual with exceptional interpersonal and listening abilities, strong telephone etiquette, and the capacity to thrive under pressure. You should be adept at managing challenging situations and effectively communicating with both patients and professionals.

The ideal candidate will demonstrate a strong commitment to delivering outstanding customer service and will be expected to provide high-quality administrative support to the clinical team. You should possess excellent people skills, respect patient confidentiality, and be able to collaborate effectively within a team.

About Our Organization

Cambridgeshire & Peterborough NHS Foundation Trust is a health and social care organization dedicated to delivering high-quality, compassionate care to enhance the health and well-being of the individuals we serve, while also empowering them to lead fulfilling lives.

Our clinical teams provide a wide range of NHS services not only in inpatient and primary care settings but also within the community. These services encompass mental and physical health for children, adults, and older individuals, as well as forensic and specialist mental health, learning disabilities, primary care, liaison psychiatry, substance misuse, social care, and research and development.

To achieve our mission, we aim to recruit high-caliber candidates who share our vision and values. As an equal opportunities employer, we welcome applications from all sectors of the community, particularly from under-represented groups, including individuals with disabilities and members of ethnic minorities and LGBTQ+ communities.

Detailed Job Responsibilities

Please refer to the attached job description and person specification for comprehensive details of responsibilities.

  • Supervise an administrative team member, including conducting appraisals, providing supervision, and facilitating training and development for Band 3 staff.
  • Allocate and oversee administrative tasks effectively.
  • Collaborate with the Line Manager to lead the implementation and proactive management of new processes and initiatives.
  • Manage the word processing of all necessary correspondence, reports, and summaries required by the team.
  • Handle diary management for clinicians and/or managers as needed.
  • Organize clinics and associated appointments efficiently.
  • Input and update service user information and team activity in computerized information systems, creating service user notes as necessary and in accordance with policy.

Qualifications and Experience

Essential

  • Educated to GCE/GCSE (A-C grades, including English) or equivalent.
  • Proven ability to demonstrate and evidence continuous professional development.

Other Requirements

Essential

  • Willingness to travel and work across various Trust sites as required.

Experience

Essential

  • Experience in staff supervision and management.
  • Demonstrated ability to contribute to service improvement initiatives.
  • Experience in organizing, attending, and taking minutes/notes at senior-level meetings.

Desirable

  • Secretarial or administrative experience within the NHS in clinical and/or corporate services.

Skills and Abilities

Essential

  • Exceptional customer care skills.
  • Ability to perform under occasional pressure or stress.
  • Excellent communication skills, both verbal and written, along with IT literacy (MS Office and web-based applications).

Knowledge and Understanding

Essential

  • A clear understanding of confidentiality and the critical importance of maintaining patient confidentiality.