Accommodation Operations Manager
4 weeks ago
About The Role
The Accommodation Manager will be responsible for ensuring the smooth delivery of their area of responsibility, which will include guest accommodation, public areas, and venues within their designated area. They will lead their team in promoting the highest operational standards in resort cleanliness and accommodation cleanliness.
This role will ensure we are driving our Clean and Fault Free (CAFF) approach to our accommodation and holding team to account to ensure standards are met. They will work closely with the wider Guest Services & Accommodation Team to manage issues proactively that arise to ensure we can try and improve the experience for the guest.
The role will support in setting clear goals and expectations while nurturing an environment that the team can perform at their best. The ideal candidate will have a passion for driving excellent standards for our guests and have a high level of operational knowledge in cleaning and leading cleaning teams.
They should be motivated by high-paced environments and have the ability to adapt quickly to changing environments. This includes being able to lead and coach their team to remain motivated to deliver consistently high standards.
They should have excellent health and safety knowledge within the cleaning remit and be confident in managing both permanent and temporary teams to deliver results. Payroll management is also a crucial part of the role to ensure we balance costs and manage guest demand effectively.
About You
We are looking for an individual who is passionate about delivering exceptional guest experiences and has a strong background in cleaning and team management. If you have a proven track record of driving high standards and have excellent leadership skills, we would love to hear from you.
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