Lead IT Support Specialist
3 weeks ago
Salary:
£30k - £40k Depending on experience
Type:
Full Time / Permanent
Are you an experienced IT Support Specialist eager to elevate your career within a forward-thinking and innovative organization? Remarkable Jobs is on the lookout for a motivated and detail-oriented IT Support Specialist to become a vital part of our team.
In the role of IT Support Specialist, you will serve as the initial point of contact for all technology-related inquiries within the company.
Your main duty will be to guarantee the seamless functioning of computer systems, networks, and applications, delivering outstanding technical assistance to both staff and clients.
Key Responsibilities of the IT Support Specialist:
1. Provide first-line assistance to users through various channels including phone, email, and face-to-face interactions.
2. Identify and resolve hardware, software, and network challenges efficiently.
3. Install, configure, and uphold operating systems, software applications, and hardware components.
4. Manage user accounts, permissions, and access rights.
5. Oversee and maintain computer systems and networks to ensure peak performance.
6. Support IT projects, including upgrades, installations, and migrations.
7. Collaborate with fellow IT team members to enhance and implement IT solutions.
8. Conduct regular system backups and uphold data security measures.
Essential Skills and Qualifications:
1. Demonstrated experience in a comparable IT support position.
2. Strong understanding of Windows and Mac operating systems.
3. Familiarity with network troubleshooting and configuration (LAN/WAN, routers, switches).
4. Experience with the integration and support of CCTV systems & Net2 within network infrastructure.
5. Proficiency in Microsoft Office 365 and Active Directory.
6. Knowledge of cybersecurity principles and data protection practices.
7. Relevant IT certifications (CompTIA A+, Network+, Microsoft Certified Professional) are advantageous.
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