Senior Customer Success Manager
6 days ago
Four Squared Recruitment Ltd is seeking a highly skilled Senior Customer Success Manager to join our client's team. The ideal candidate will have a strong background in client success, account management, or sales, with a passion for sustainability and climate risk.
About the RoleThe Senior Customer Success Manager will be responsible for managing customer relationships, ensuring high adoption of the platform, and driving renewals and upsell opportunities. This role collaborates closely with Sales and other internal teams to maximize customer satisfaction and platform usage.
Key Responsibilities- Manage end-to-end customer experience, including handovers, onboarding, and training.
- Work closely with the implementation, modelling and all internal teams, ensuring a streamline process and outstanding customer service.
- Develop account plans and maintain regular communication with assigned clients.
- Address support issues promptly and manage client license renewals.
- Collaborate with Sales on client expansions and upsell opportunities.
- Ensure high adoption of analytics tools by articulating the product's value tailored to each client's needs.
- Build and maintain strong client relationships, acting as the client's voice within the organisation.
- Monitor client platform usage and satisfaction, providing metrics for quarterly reports.
- Undergraduate degree or equivalent experience.
- Experience in client success, account management, or sales.
- Strong background of working with C suite contacts at large corporations.
- Knowledge and working experience within a SaaS business.
- Interest and passion about sustainability and climate risk.
Our client is a leading provider of climate-tech solutions, dedicated to helping corporations navigate climate-related risks and opportunities using a unique analytics platform. They offer an unparalleled climate-tech platform, counting numerous international well-known brands and companies as clients.
This is a fantastic opportunity for someone who is passionate about customer success and wants to be part of the Net Zero mission.
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