Customer Success Professional

2 days ago

Cambridge, Cambridgeshire, United Kingdom Lifetime Full time
About the Role

We are seeking a highly motivated and experienced Customer Success Executive to join our team at Skilltech. As a key member of our customer success team, you will play a critical role in ensuring our customers achieve maximum value from our products and services.

Key Responsibilities
  • Ensure a seamless transition from the presales phase to project scoping and client onboarding to our platform.
  • Build strong relationships with organisations, improve customer adoption, and ensure value is well understood.
  • Become a product genius and deliver training webinars and product demonstrations to customers.
  • Produce and maintain client-facing materials such as how-to guides and new feature spotlights.
  • Gather customer feedback and insight and share with the business.
  • Manage customer projects, capturing requirements, visiting clients, monitoring and reporting status, and dealing with issues as they arise.
  • Be the advocate of best practice for all things relating to product and customer service.
  • Manage regular service reviews with key clients.
  • Demonstrate new functionality to our user base.
  • Continuously improve our project services, implementation, and product lifecycle.
  • Work with the team to translate issues and requests into future product improvements.
What We Offer
  • A competitive salary and benefits package.
  • Opportunities for career growth and professional development.
  • A dynamic and supportive work environment.
  • The chance to work with a talented team of professionals.
  • A comprehensive training program to ensure your success in the role.
About Us

Skilltech is part of the Lifetime Training Group, a leading provider of education and training solutions. We are passionate about creating life-changing opportunities for our learners and are committed to broadening the diversity of our workforce and creating a sense of belonging for all.

We welcome applications from candidates who share our values and are passionate about delivering exceptional customer success.

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