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Client Success Specialist
2 months ago
About the Role
We are seeking an experienced and dedicated individual to join our team as a Customer Success Executive. As a key member of our organization, you will play a vital role in ensuring our customers achieve maximum value from our products and services.
Key Responsibilities
- Develop and maintain strong relationships with our customers, understanding their needs and providing tailored solutions to meet their business objectives.
- Lead customer projects from inception to deployment, ensuring seamless transitions and successful outcomes.
- Collaborate with cross-functional teams to identify and address customer pain points, driving continuous improvement and innovation.
- Design and deliver training programs, webinars, and product demonstrations to enhance customer knowledge and adoption.
- Produce high-quality client-facing materials, such as how-to guides and feature spotlights, to support customer success.
- Collect and analyze customer feedback, providing actionable insights to inform business decisions.
- Manage customer projects, capturing requirements, visiting clients, monitoring progress, and resolving issues as they arise.
- Advocate for best practices in product and customer service, driving excellence across the organization.
- Conduct regular service reviews with key clients, ensuring their needs are met and expectations are exceeded.
- Stay up-to-date with industry trends and emerging technologies, applying this knowledge to drive business growth and customer satisfaction.
Requirements
- Self-motivated and results-driven, with a strong bias for action and a can-do attitude.
- Highly organized, customer-focused, collaborative, and detail-oriented, with excellent communication and interpersonal skills.
- Proven problem-solving skills, with experience managing and resolving conflicts.
- Ability to translate stakeholder expectations into clear requirements and specifications.
- Outgoing and enthusiastic, with a passion for building professional relationships with colleagues and clients.
- Strong skills in critical tools, such as Excel, PowerPoint, and project tracking systems (Jira and Confluence desirable).
- Knowledge of SAAS platforms and apprenticeships advantageous.
- Experience in Agile, software sales, and implementation, or project management desirable.
- Valid driving license and ability to travel UK-wide.
About Us
Lifetime Training Group is a leading provider of education and training solutions, passionate about creating life-changing opportunities for our learners. We are committed to broadening the diversity of our workforce and fostering an inclusive and equitable recruitment environment for all candidates.
