Senior Customer Success Manager

5 days ago


Cambridge, Cambridgeshire, United Kingdom Four Squared Full time

Unlock Your Potential in Climate Tech

Cambridge - Hybrid

£55,000 - £80,000

Four Squared Recruitment is proud to represent a client dedicated to helping corporations navigate climate-related risks and opportunities using a cutting-edge analytics platform. This innovative SaaS solution supports climate-related compliance, enables businesses to reach Net Zero emissions, and provides scientific cost-benefit analyses of emission reduction strategies.

The Client Solutions team serves as the primary point of contact for clients, ensuring seamless onboarding, engagement, and retention. As a Senior Customer Success Manager, you will be responsible for managing customer relationships, driving high adoption of the platform, and identifying renewals and upsell opportunities. This role collaborates closely with Sales and other internal teams to maximize customer satisfaction and platform usage.

Our clients offer:

  • An unparalleled climate-tech platform, trusted by numerous international well-known brands and companies.
  • Opportunities for personal and professional growth.
  • A diverse and passionate team of talented individuals.
  • Excellent benefits, including a bonus scheme and private medical insurance.
  • The chance to contribute to a meaningful mission in the pursuit of Net Zero.

Key Responsibilities:

  • Develop and execute customer success strategies to drive platform adoption and retention.
  • Collaborate with Sales and internal teams to maximize customer satisfaction and platform usage.
  • Identify and pursue renewals and upsell opportunities.
  • Manage customer relationships and ensure seamless onboarding and engagement.


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