Technical Support Specialist

3 weeks ago


Blackburn, Blackburn with Darwen, United Kingdom ECS Resource Group Ltd Full time £36,000 - £42,000
Position: Technical Support Specialist
Location: Hybrid working model available
Type: Permanent

We are collaborating with a prominent provider of asset financing solutions, catering to a diverse array of industry sectors, including both commercial and private hire markets.

Our client is seeking a skilled Technical Support Specialist to enhance their team. This role is pivotal in ensuring the seamless operation of IT services and infrastructure.


As part of the IT Service function, you will play a crucial role in elevating service standards, knowledge sharing, and consistency throughout the organization. Reporting directly to the IT Service & Operations Manager, your responsibilities will include:

  • Managing IT service requests in a structured and well-documented manner, both in-person and remotely.
  • Delivering first and second line support, ensuring timely monitoring, assignment, and resolution of incidents and service requests logged in the Service Desk ticketing system.
  • Providing desktop support for staff utilizing standard PC hardware and software.
  • Preparing and provisioning new and replacement IT hardware and infrastructure.
  • Conducting preventative administration and maintenance of server infrastructure.
  • Assisting colleagues and the broader IT team on various projects.

Key technical competencies include:

  • Proficiency in Windows operating systems (11 and Server).
  • Experience with virtual server environments (VMWare).
  • Familiarity with Microsoft Office 365 Suite.
  • Understanding of cybersecurity best practices.
  • Knowledge of Active Directory, Entra, InTune, Defender, and SharePoint.
  • ITIL framework knowledge is advantageous.

Benefits:

  • Annual bonus potential (up to 20%).
  • Company contributory pension scheme (post-probation).
  • Generous holiday allowance (25 days plus statutory).
  • Life insurance coverage.
  • Employee benefits discount scheme, including a Healthcare Cash Plan.
  • Health assessments.

This role is primarily office-based, with the opportunity for hybrid working arrangements following comprehensive training and in alignment with business needs.



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