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CAD Systems Technical Support Specialist

2 months ago

Blackburn, Blackburn with Darwen, United Kingdom CBS Butler Full time
Job Overview

CAD Systems Technical Support Specialist

  • Location: Hybrid Work Environment
  • Salary: £38,000 - £48,000 with Comprehensive Benefits Package

Key Responsibilities:

  • Manage incidents and requests related to CAD services
  • Provide support for end-user CAD toolsets
  • Oversee the development, integration, testing, certification, and deployment of new and updated CAD tools
  • Handle and report on security incidents, including vulnerability remediation
  • Assist with license renewals, purchasing, hosting, and utilization monitoring
  • Facilitate the transition of services into a defined service model through Operational Readiness Reviews (ORR)
  • Manage access through application configuration or Active Directory
  • Monitor infrastructure performance
  • Evaluate, test, and monitor hardware
  • Create and maintain stakeholder lists and support communication initiatives
  • Ensure compliance with IT governance and security policies for services within the role's scope

Required Skills and Experience:

  • Proven ability to work independently to investigate and resolve issues as they arise
  • Extensive experience with CAD applications, installations, and configurations, particularly with Siemens NX and CATIA

About the CAD Support Team:

Joining the CAD Support team means collaborating with a group of highly skilled professionals in an environment that encourages innovation and excellence. The flexible work setting allows team members to fully utilize their skills while maintaining a healthy work-life balance. The team plays a vital role in the success of various projects within the organization, offering team members the chance to engage in diverse and impactful assignments.