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Technical Training and Support Manager
2 months ago
We are seeking a highly skilled Technical Support and Training Manager to join our team at IMI Hydronic Engineering. This is an exciting opportunity to work with a global specialist engineering company that creates breakthrough solutions.
Key Responsibilities- Provide exceptional technical customer service to our business and end-consumer customers, resolving complex technical issues and creating strategies to improve support processes.
- Manage technical support staff and collaborate with cross-functional teams to build, maintain, and enhance our products, services, and knowledge.
- Develop and deliver technical training courses for our customers, creating engaging and informative content for both novices and experts.
- Organize workshops and classroom-style training, gathering feedback from trainees to enhance the learning process.
- Conduct individual and team skills gap analyses, training and coaching the team to embed a culture of engagement and ongoing learning and high performance.
- In-depth knowledge of smart thermostats or similar electrical product range.
- Proven experience as a Technical Training Manager or similar role.
- Excellent communication skills, translating technical terms into simple language.
- Ability to create technical course content and organize training sessions.
We are a global specialist engineering company that creates breakthrough solutions. We design, build, and service highly engineered products in fluid and motion control applications. Industrial Automation, Process Automation, Climate Control, Life Science, and Fluid Control, and Transport. We are a team united by our passion for HVAC operations and energy savings.
