Technical Support Specialist
1 month ago
We are seeking a skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for providing technical support to our clients, troubleshooting hardware and software issues, and ensuring that our clients' technical equipment is functioning properly.
Key Responsibilities:
- Conduct daily visits to client locations to provide technical support and troubleshoot hardware and software issues.
- Travel to client sites to provide on-site equipment swap-out services and minimize downtime for the client.
- Perform the setup of Wi-Fi devices and identify faults with data network cables on-site.
- Troubleshoot and resolve technical, hardware, or software issues during site visits, promptly escalating to the appropriate team when necessary.
Requirements:
- 1 year of IT support experience (preferred)
- 1 year of EPOS experience (preferred)
- UK Manual Driving Licence (required)
Benefits:
- Company Van and Fuel Card: As part of our commitment to provide a convenient and efficient working environment, we provide our employees with a company van and a fuel card.
- Training: We believe in continuous learning and growth. That's why we provide training opportunities to enhance your skills and knowledge.
- Annual Performance Bonus: We recognize and reward the exceptional contributions of our employees.
- 28 Days Annual Leave: We understand the importance of work-life balance and offer a generous annual leave allowance of 28 days.
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