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Technical Support Specialist
2 months ago
Position:
Technical Support Specialist
Salary Range:
£27,000 - £33,000 PLUS 31 Days Holiday (Including Bank Holidays), Private Healthcare, Local Government Pension, Electric Vehicle Scheme, Certification / Qualifications (Covered)
Elevate Technology Group Ltd is seeking a skilled Technical Support Specialist to join our dynamic team. The ideal candidate will be responsible for delivering exceptional technical assistance to users, diagnosing issues, and ensuring a high standard of service delivery.
This role presents a unique chance to become part of a reputable organization where your technical skills will be significantly enhanced. You will play a vital role in making a positive impact on the lives of others.
Key Responsibilities:
- Deliver technical support and guidance to users, both onsite and remotely.
- Diagnose and resolve hardware and software challenges.
- Install, configure, and maintain computer systems, software applications, and peripherals.
- Provide training and technical advice to clients and users.
- Develop and maintain comprehensive technical documentation.
- Monitor system performance and uphold system security.
- Engage in the deployment of new systems and technologies.
- Ensure adherence to all relevant policies and procedures.
Essential Qualifications:
- Experience in the Education Sector is advantageous.
- Proficient knowledge of Windows Server, Networking, and Virtualization Technologies such as Hyper-V or VMWare.
- Familiarity with Active Directory, Office 365, and other cloud-based technologies.
- Proven experience in troubleshooting hardware and software issues.
- Strong problem-solving and communication abilities.
- Excellent customer service and interpersonal skills.
If you possess the required skills and experience, we encourage you to consider this opportunity.
Keywords:
IT Support Engineer, IT Services, Windows Server, Technical Support Specialist, Networking, Virtualization Technologies, Active Directory, Office 365, Cloud Technologies, Troubleshooting.
