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IT Support Specialist
2 months ago
Job Summary:
Bennett and Game Recruitment is seeking a dedicated and detail-oriented IT Support Specialist to join our growing team. As a key member of our technical support team, you will be responsible for providing first-level support to end-users, addressing hardware, software, and network-related issues.
Key Responsibilities:
- Provide technical assistance to employees, resolving hardware, software, and network issues in a timely and efficient manner.
- Troubleshoot and resolve complex technical problems, escalating issues to senior technical staff as needed.
- Manage user accounts, permissions, and access rights in accordance with company policies and procedures.
- Collaborate with our managed service providers to ensure optimal support and escalations.
- Assist in the setup and configuration of new hardware and software for employees.
- Network and Security:
- Support network infrastructure, including routers, switches, firewalls, and wireless access points.
- Monitor network performance and security, identifying potential issues and raising them with our managed service provider.
- Assist with the implementation and maintenance of cybersecurity protocols and procedures.
- ETL (Data Extraction, Transformation, and Loading):
- Willingness to undergo training and upskill in ETL processes and tools.
- Learn and assist in data extraction from various sources.
- Support the transformation of raw data into usable formats for analysis and reporting.
- Help in the loading of transformed data into databases or data warehouses.
- Participate in data quality checks and troubleshooting to ensure accuracy and reliability.
Requirements:
- 2+ years of experience in an IT support role.
- IT support experience working with local users on hardware and software issues.
- Office 365 Admin, server Admin.
- Windows and Mac experience.
- Experience with data, extracting and reporting.
Remuneration:
- Salary K (Depending on experience).
- Office based.
- Monday - Friday - 9:00 - 17:30.
