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IT Services Analyst

2 months ago


Horsham, West Sussex, United Kingdom Stratospherec Limited Full time
Job Description

Stratospherec Limited is seeking an experienced IT Services Analyst to join their team in Horsham offices. The successful candidate will be responsible for supporting, monitoring, and fixing the existing IT infrastructure, working on new systems and upgrade projects.

Key Responsibilities
  • Cyber and Information Security Activities
    • Implement and maintain information security policies and procedures in line with the company's Information Security Management System.
    • Conduct regular security audits and risk assessments to identify vulnerabilities and implement mitigation strategies.
  • IT Infrastructure Support
    • Monitor and maintain the company's IT infrastructure, including servers, desktops, laptops, and network devices.
    • Install and configure new hardware and software, and troubleshoot technical issues.
  • User Support
    • Provide technical support to end-users, including remote office and home workers.
    • Assist with account creation, deletion, and management for joiners and leavers.
  • Project Support
    • Assist with the implementation of new systems and upgrade projects.
    • Conduct testing and quality assurance to ensure smooth deployment.
Requirements
  • Experience
    • Previous IT 1st or 2nd line support experience in a commercial business environment.
  • Technical Skills
    • Microsoft Windows 10/11, Microsoft Windows Server 2016/2019/2022, Virtualization (Microsoft Hyper-V), Microsoft Exchange On-Line, Microsoft Office 365, Microsoft Active Directory, Microsoft 365, Azure AD, IP Networks, Switches & Cabling, Backup Systems, PC troubleshooting and repair.
  • Desirable Skills
    • Sophos Endpoint Protection, XG Firewall, Mobile Control, Arcserve Backup & UDP, Oracle Databases, Client to Site VPNs, Microsoft Remote Desktop Services, Citrix Virtual Apps and Desktops, Mimecast, Working in an ISO27001 environment.
Person Profile
  • Organisational and Time Management Skills
    • Excellent organisational and time management skills.
  • Problem-Solving Skills
    • Effective problem-solving skills with the ability to tackle a diverse range of challenges.
  • Communication Skills
    • Excellent communication and interpersonal skills.
  • Initiative and Enthusiasm
    • Demonstrates initiative and acts with enthusiasm.
Company Information

Stratospherec Limited is a leading global Financial Software company with a strong presence in the market. The company provides first-class training, a superb team working environment, and proactively supports career growth and development.