Client Service Administration Lead Analyst
2 weeks ago
We're a global investment manager with a rich history of over 200 years. Our purpose is to provide excellent investment performance to clients through active management. We're committed to helping our clients, and society, prosper.
Job SummaryWe're seeking a highly skilled Client Service Administration Lead Analyst to join our Client Service Administration team. As a key member of our team, you'll be responsible for providing high-quality client service administration support to our Global Client Service teams.
Key Responsibilities- Support and review complex data gathering from various sources.
- Provide quality assurance that files are appropriate and complete to be uploaded to the platform.
- Resolve issues or complaints arising from upload errors or breaches of SLAs.
- Participate in platform review meetings.
- Review responses provided to Client due diligence requests.
- Support resolution of purchase order and invoicing issues.
- Review various KPI reports for accuracy and consistency.
- Own the production, review, and sending of AuM reports.
- Review team member responses to Annual Information Audits.
- Respond to issues or escalations in relation to the provision of information to Auditors.
- Review draft letters to platforms and distributors regarding fund corporate actions or fund events.
- Respond to complaints and escalations in terms of SLA timelines.
- Review finalised reporting produced by the team for quality assurance.
- Respond to and resolve any escalations relating to fund dealing instructions.
- Strong attention to detail to ensure delivery of high-quality, accurate outputs.
- Well-developed interpersonal and communication skills to facilitate liaison with key stakeholders and external parties.
- Able to problem-solve.
- Able to plan, organise, prioritise, and schedule to ensure own and team deadlines are met.
- Financial services knowledge - familiar with the asset management industry, investment products, and regulatory requirements is beneficial.
- A strong teamwork mindset able to develop and manage strong working relationships with global internal departments and external counterparties.
- Be open to feedback, receptive to change, able to challenge status quo, and continually look out for team and self-improvement opportunities.
- Able to navigate through changes and maintain an innovative culture.
- Advanced Microsoft office, notably Excel, and experience in Power BI would be an advantage.
- Fluency in a language other than English would be an advantageous.
We're a global company with a presence in six continents. We're committed to diversity and inclusion, and we're an equal opportunities employer. We welcome applications from candidates with diverse backgrounds and experiences.
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Client Service Administration Lead Analyst
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Horsham, West Sussex, United Kingdom Schroders Full timeAbout SchrodersWe're a global investment manager with a rich history of innovation and a commitment to helping our clients and society prosper.Job SummaryWe're seeking a highly skilled Client Service Administration Lead Analyst to join our Client Service Administration team in Horsham, West Sussex. As a key member of our team, you will be responsible for...
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Horsham, West Sussex, United Kingdom Schroders Full timeAbout SchrodersWe are a global investment manager with a rich history of over 200 years. Our purpose is to provide excellent investment performance to clients through active management. We believe that diversity of thought facilitated by an inclusive culture will allow us to make better decisions and better achieve our purpose.Job SummaryWe are seeking a...
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Horsham, West Sussex, United Kingdom Schroders Full timeAbout SchrodersWe are a global investment manager with a rich history of over 200 years. Our purpose is to provide excellent investment performance to clients through active management. We believe that diversity of thought facilitated by an inclusive culture will allow us to make better decisions and better achieve our purpose.Job SummaryWe are seeking a...
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Horsham, West Sussex, United Kingdom Schroders Full timeAbout SchrodersWe are a global investment manager with a rich history of over 200 years. Our purpose is to provide excellent investment performance to clients through active management. We believe that diversity of thought facilitated by an inclusive culture will allow us to make better decisions and better achieve our purpose.Job SummaryWe are seeking a...
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Horsham, West Sussex, United Kingdom Schroders Full timeAbout SchrodersWe are a global investment manager with a rich history of over 200 years. Our purpose is to provide excellent investment performance to clients through active management. We believe that diversity of thought facilitated by an inclusive culture will allow us to make better decisions and better achieve our purpose.Job SummaryWe are seeking a...
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Horsham, West Sussex, United Kingdom Schroders Full timeAbout the RoleWe are seeking a highly skilled Client Service Administration Lead Analyst to join our team at Schroders. As a key member of our Client Service Administration team, you will be responsible for providing exceptional client service and support to our global clients.Key ResponsibilitiesSupport and review complex data gathering from various sources...
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Horsham, West Sussex, United Kingdom Schroders Full timeAbout the RoleSchroders is seeking a Client Service Administration Analyst to join our Client Service Administration team. As part of our Client Service Global Centre of Excellence, the team will provide client service administration support to Global Client Service teams within the Client Group.Key ResponsibilitiesSource and manage client and platform data,...
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Horsham, West Sussex, United Kingdom Schroders Full timeAbout the RoleSchroders is seeking a Client Service Administration Analyst to join our Client Service Administration team. As part of our Client Service Global Centre of Excellence, the team will provide client service administration support to Global Client Service teams within the Client Group.Key ResponsibilitiesSource and manage client and platform data,...
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Horsham, West Sussex, United Kingdom Schroders Full timeAbout the RoleSchroders is seeking a Client Service Administration Analyst to join our Client Service Administration team. As part of our Client Service Global Centre of Excellence, the team will provide client service administration support to Global Client Service teams within the Client Group.Key ResponsibilitiesSource and manage client and platform data,...
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Horsham, West Sussex, United Kingdom Schroders Full timeAbout the RoleSchroders is seeking a Client Service Administration Analyst to join our Client Service Administration team. As part of our Client Service Global Centre of Excellence, the team will provide client service administration support to Global Client Service teams within the Client Group.Key ResponsibilitiesSource and manage client and platform data,...
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Horsham, West Sussex, United Kingdom Schroders Full timeAbout the RoleSchroders is seeking a Client Service Administration Analyst to join our Client Service Administration team. As part of our Client Service Global Centre of Excellence, the team will provide client service administration support to Global Client Service teams within the Client Group.Key ResponsibilitiesSource and manage client and platform data,...
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Horsham, West Sussex, United Kingdom Schroders Full timeAbout the RoleWe are seeking a highly skilled Client Service Administration Analyst to join our team at Schroders. As a key member of our Client Service Administration team, you will be responsible for providing exceptional support to our Global Client Service teams.Key ResponsibilitiesSource and manage client and platform data, ensuring accuracy and...
