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Receptionist - Ophthalmology Department

2 months ago

Headington Quarry, United Kingdom Oxford University Hospitals NHS Foundation Trust Full time

Job Summary

We are seeking a highly organized and communicative individual to join our team as a Receptionist in the Ophthalmology Department. The successful candidate will be responsible for providing exceptional patient care and administrative support in a fast-paced environment.

Main Responsibilities

  • Greet patients in a helpful and polite manner, ensuring a positive first impression of our department.
  • Check patients in and out of their appointments, accurately recording demographics and updating records as necessary.
  • Register patients' attendance on our electronic patient record system in real-time.
  • Handle patient inquiries with empathy and professionalism, using tact and diplomacy when dealing with anxious patients and relatives.
  • Book follow-up appointments accurately, ensuring correct referral to treatment (RTT) status is recorded in accordance with Trust guidelines.
  • Coordinate special requests for additional support in clinics, such as interpreters or sign language services.
  • Maintain accurate and up-to-date reception clinic lists, recording late bookings, cancellations, and DNAs as required.
  • Ensure patients are checked in and out of clinic, and future appointments are made on the day of attendance wherever possible.
  • Capture outpatient procedure activity from outcome forms using the HIM chart coding function in EPR.
  • Prepare patients' notes for the day before clinics, highlighting any missing notes to relevant line managers.
  • Arrange return transport for patients attending appointments as requested by senior nurses or Arriva and Oxford Ambulance.
  • Maintain a tidy and well-organized reception area, reporting any defects to relevant line managers.

About Us

Oxford University Hospitals NHS Foundation Trust is one of the largest NHS teaching trusts in the country, providing a wide range of general and specialist clinical services. We are committed to delivering compassionate excellence in patient care and are seeking like-minded individuals to join our team.

Person Specification

Education & Professional Qualifications

  • Good basic educational qualifications (5 or more GCSE's including English and Maths Grade C or above) or equivalent qualifications.

Experience and Skills

  • Administration experience.
  • Competent computer skills.
  • Ability to work independently and as a team member.

Specific Aptitude and Abilities

  • Ability to plan and coordinate work within area of responsibility.
  • Reliable and organized, paying attention to detail.
  • Ability to work under pressure.
  • Accurate attention to detail.