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Technology Supplier Relationship Manager
3 months ago
Team – IT Optimization
Working Pattern - Hybrid – 2 days per week in the Vitality Bournemouth Office. Full time, 35 hours per week.
We are open to discussing flexible working arrangementsKey Skills Required:
Proficient in Contract & Supplier Management Experience in Performance Reporting Excellent Stakeholder Communication SkillsRole Overview:
The primary objective of this position is to oversee the performance, quality, and risk associated with Technology suppliers to maximize return on investment and ensure exceptional operational service delivery. You will facilitate regular service evaluations and ensure alignment with the Sourcing Supplier Framework.
Key Responsibilities:
Effectively manage technology suppliers in accordance with the Vitality Sourcing Framework, focusing on performance monitoring, quality assessment, and risk management to maintain robust supplier relationships. Maintain a register of supplier contractual obligations and ensure adherence. Conduct regular service and quality assessments in line with the Vitality Sourcing supplier framework, particularly for Platinum and Gold Partners/Suppliers. Provide insights, analysis, and visibility into technology supplier performance, including managing the annual 360-degree supplier questionnaire and analyzing its findings while following through on agreed actions. Identify and manage controls within the Vitality supplier governance framework. Foster strong and productive relationships with internal teams supported by Technology suppliers. Collaborate to enhance processes and drive improved supplier performance. Maintain comprehensive technology supplier management information, including reporting.Essential Qualifications:
Significant experience in a supplier management role Ability to develop and implement clearly defined action plans Experience collaborating with a diverse range of internal and external stakeholders (including suppliers) Capacity to adapt and respond swiftly to short-term opportunities and tight deadlines. Proven track record in enhancing performance measurement and reporting processes. Experience in creating and disseminating detailed reports. Demonstrated ability to analyze data and summarize complex information. Extensive experience in proactive information gathering. Confidence to manage diverse tasks and deliver high-quality work in a dynamic environment. Professional presentation skills for internal and external stakeholders. What We Offer: Bonus Schemes – Regular rewards for your performance Pension Contributions – Up to 12% matching your contributions up to 6% of your salary Award-winning Vitality health insurance – With a range of rewards and benefits Life Assurance – Four times your annual salaryThese are just a few of the many benefits we provide. To explore the extensive range of perks we offer, please visit our careers page. Exceptional Benefits. Exciting Rewards. Great Career Opportunities.
If you join us at Vitality, we promise to: Support you in achieving your healthiest self. Create an inclusive environment that allows you to thrive. Provide flexibility in how, where, and when you work. Help you advance your career by leveraging your strengths. Give you a voice to contribute to our business growth and make Vitality a great workplace. Allow you the freedom to experiment, learn, and grow. Maintain a healthy balance of challenge and support. Recognize and reward you with a competitive salary and outstanding benefits. Be there for you when you need support. Offer opportunities for you to positively impact society.We are committed to these promises because we want you to feel valued and supported in your journey to happiness and health.
