Customer Success Relationship Manager

4 weeks ago


Bournemouth, Bournemouth, United Kingdom Gungho Marketing Full time
Job Title: Customer Success Relationship Manager

At Gungho Marketing, we're seeking a highly skilled Customer Success Relationship Manager to join our team. As a key member of our client success team, you'll play a pivotal role in ensuring our clients achieve their desired outcomes using our services.

Key Responsibilities:
  • Build deep relationships with clients to understand their needs and goals.
  • Guide clients through onboarding and provide ongoing education to ensure they maximize the value of our services.
  • Identify growth opportunities and partner with the sales team to drive account expansion.
  • Collect valuable insights to help refine our services and improve the client experience.
Requirements:
  • A client-focused professional with proven experience in customer success, account management, or a similar client-facing role.
  • Experience in collaborating with sales, marketing, and service delivery teams to deliver client success.

Job Type: Fixed term contract
Contract length: 12 months
CRM software: Our proprietary CRM system
Customer relationship management: Our team will provide training and support
Relationship management: Our team will provide guidance and resources



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