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Front Desk Associate
2 months ago
**About Us**
Aimbridge Hospitality EMEA is a leading hospitality company that oversees a portfolio of over 1,600 hotels and resorts worldwide. We partner with prominent brands such as Hilton, Accor, Marriott, and IHG, as well as independent hotels, to deliver exceptional guest experiences.
**What We Offer**
As a valued member of our team, you will have access to a range of benefits, including:
- **Hotel Discounts**: Enjoy staff rates and up to 50% discounts on food, beverages, and spa services across our portfolio.
- **Wagestream**: Stream up to 40% of your pay as you earn it and set automatic savings to support your financial well-being.
- **Employee Assistance Program**: Access 24/7 support for personal and professional matters.
- **Career and Lifestyle Breaks**: Take time off for key life events and prioritize your well-being.
- **Volunteer Days**: Dedicate up to two days per year to support a charity of your choice.
**A Day in the Life**
As a Receptionist at the Mercure Swansea, you will be the primary point of contact for our guests, ensuring a seamless check-in and check-out process. You will work closely with the Front Office Manager to address guest feedback and maximize room occupancy through effective up-selling techniques. You will also be responsible for adhering to hotel security, fire regulations, and health and safety legislation.
**What We're Looking For**
We seek a passionate and personable individual who embodies our brand standards and is dedicated to delivering exceptional guest experiences. If you have a flair for hospitality and a genuine enthusiasm for providing outstanding service, we encourage you to apply.
