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Service Coordination Specialist

2 months ago

Bridgwater, Somerset, United Kingdom Liberty Full time
Job Overview

Liberty is seeking a motivated and dynamic Operations Coordinator to become a vital part of our team. This full-time, permanent position offers a competitive salary along with excellent benefits.

As a forward-thinking Heating and Compliance organization, we prioritize our customers and clients in every aspect of our operations. Liberty specializes in professional gas installation, maintenance, and energy solutions, ensuring our services deliver exceptional value and positively impact the communities we serve.

Our success is driven by the quality of our workforce. We take pride in employing talented and dedicated individuals within the property services sector.

Key Responsibilities of the Operations Coordinator include:

  • Prioritizing and organizing backfill and reinstatement activities
  • Adjusting schedules for jobs that deviate from the plan
  • Assisting in managing contract obligations for various tasks
  • Handling incoming calls and coordinating a variety of works
  • Validating job details to ensure all necessary information is accessible
  • Maintaining customer and client relationships
  • Updating and logging all regulatory information in real-time within our internal system
  • Providing a responsive and adaptable approach to operational challenges, ensuring service delivery aligns with contract specifications and the capabilities of engineers and supervisors

Ideal Candidate Profile:

  • Strong educational background
  • Experience in call handling and scheduling
  • Proficient in using computerized database systems
  • Solid understanding of office operations
  • Exceptional communication abilities
  • Capacity to work independently as well as collaboratively
  • Strong analytical skills with a proven ability to manage change

We offer a comprehensive benefits package designed to support a fulfilling career, including:

Pension scheme
Annual leave plus bank holidays
Cycle to Work initiative
Liberty Sense Awards recognizing employees who exemplify our values, with winners receiving high street vouchers

YuLife benefits include:

Life insurance and death in service benefit
Access to 24/7 UK-based GPs
Second opinion services for complex medical cases
Mental health support with sessions from qualified professionals
Online health assessments
Nutrition and fitness consultations
Employee Assistance Programme for mental, financial, and professional wellbeing
Free will writing services
Rewards for healthy behaviors redeemable for vouchers and discounts
Optional health cash plan for dental and optical treatments, gym memberships, and more.

At Liberty, we are committed to investing in the professional development of our employees, ensuring they meet industry standards and receive additional training as needed to excel in their roles.

We strive to create a diverse and inclusive workplace where everyone can thrive. Our commitment to equal opportunities ensures that all qualified candidates are considered fairly, guided by our core values of Passion, Openness, Respect, and Trust.

We look forward to welcoming a new Operations Coordinator to our team.