Customer Advocacy Manager

5 days ago


London, Greater London, United Kingdom Jefferson Locke Full time £48,000 - £50,000
Job Description

Are you a seasoned professional with a passion for customer advocacy and a talent for crafting compelling stories? Do you excel at working with diverse teams and delivering high-impact content?

About the Role:

  • Collaborate with marketing teams to ensure customer voices echo powerfully across digital channels.
  • Engage with senior leadership and customers to discover and create customer stories.
  • Work with digital channel owners to plan and execute amplification plans for customer stories.
  • Translate technical or business language into clear strategies supported by concise content.
  • Use data to refine best practices and enhance the quality of customer stories.

Requirements:

  • 2-4 years' experience working in customer evidence/customer advocacy.
  • Experience working with large international corporate brands.
  • EMEA-wide or international marketing experience.
  • Strong financial management skills in relation to client budgets and resource management.
  • A desire to use data in devising campaigns and delivering relevant outcomes.
  • The ability to bring fresh ideas to the client to grow their accounts/develop new opportunities.
  • Experience in juggling diverse teams and multiple projects with an energetic and enthusiastic approach.

About Jefferson Locke:

Jefferson Locke is a dynamic and innovative company that values customer advocacy and storytelling. We are looking for a talented professional to join our team and help us deliver high-impact content that resonates with our customers.



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