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Lead Customer Advocacy Manager

3 months ago

London, Greater London, United Kingdom Databricks Full time

Position Overview:

As a Lead Customer Advocacy Manager at Databricks, you will spearhead the management of customer references across the EMEA region. Reporting directly to the Senior Director of Customer Marketing within the Corporate Marketing division, you will cultivate relationships with account teams and our most pivotal customers. Your role will involve aligning customers with unique advocacy opportunities that Databricks offers, such as presenting at premier data and AI conferences, participating in global branding initiatives that showcase their innovation, engaging with top-tier business media, and narrating their success stories through videos and case studies. This position is ideal for individuals eager to advance their careers in high-impact Customer Marketing at a rapidly expanding software enterprise.

Your Contributions:

  • Identify, secure, and oversee EMEA customer reference accounts to enhance the visibility of customer narratives.
  • Serve as the authoritative resource for EMEA customer stories within the organization.
  • Recruit and nurture advocates, establishing strategic, long-term relationships while aligning Databricks' reference activities with their interests and goals.
  • Collaborate with corporate, EMEA, and internal account teams to become a vital resource, demonstrating how customer advocacy can strengthen relationships with their accounts.
  • Partner with corporate and EMEA marketing teams to integrate EMEA customer stories into all marketing initiatives.
  • Gain a comprehensive understanding of customer narratives and Databricks' technological offerings.
  • Ensure effective tracking and management of customer reference statuses, preferences, activities, and measurable outcomes.
  • Enhance the number of actively engaged customer references in EMEA to boost advocacy and market presence.
  • Deliver customer references that fulfill all stakeholder requirements for product launches, presentations, events, media, and campaigns.

Qualifications:

  • 7+ years of experience in customer marketing or a reference-related capacity.
  • A strong passion for building relationships with both internal and external stakeholders.
  • Expertise in amplifying customer stories across various platforms (social media, websites, video channels).
  • Experience in a fast-paced, high-growth SaaS environment.
  • Proficiency in developing and managing customer reference programs, including pipeline management, strategic planning, and reporting.
  • Ability to manage and prioritize projects across multiple teams while collaborating with diverse stakeholders.
  • Exceptional verbal and written communication skills.

Employee Benefits:

  • Comprehensive private medical and dental insurance.
  • Health Cash Plan.
  • Life, income protection, and critical illness insurance.
  • Pension Plan.
  • Equity awards.
  • Enhanced parental leave policies.
  • Fitness reimbursement programs.
  • Annual career development funding.
  • Reimbursement for home office equipment and work headphones.
  • Business travel accident insurance.
  • Mental wellness resources.
  • Employee referral bonuses.