Customer Advocacy Content Specialist

4 weeks ago

London, Greater London, United Kingdom GoCardless Full time

About the Role

The Customer Marketing Specialist (Distribution) role at GoCardless is a key part of our Customer Advocacy Team. We work with our UKI and International Groups to identify and nurture customers to share their stories with the world and participate in customer-led engagements.

As a Customer Marketing Specialist, you will focus on the Distribution of Customer Advocacy Content, Customer Advocacy Insights and Enablement, Customer Advocacy Measurement and Tool Management. You will also have the opportunity to produce customer stories and meet customers.

Key Responsibilities

  • Develop and implement strategies for distributing customer advocacy content across multiple channels
  • Collaborate with global internal stakeholders and customers to identify and create engaging content
  • Own the tool set for a team and learn new tech expertise as tools change
  • Measure impact through tracking KPIs, stakeholder feedback and event outcomes

Requirements

  • Experience in a similar customer, marketing or communications role, ideally with a background in B2B content or customer advocacy
  • A 'customer first' attitude and the ability to develop strong working relationships with a wide range of internal and external stakeholders
  • Strong project management skills, excellent attention to detail, analytical and organisational skills
  • Experience in creating impactful, on-brand content (particularly in slide format), sometimes to tight deadlines

What We Offer

  • Wellbeing - stay healthy with dedicated support and medical cover
  • Work away scheme - you can apply to work away from your country of residence for up to 90 days in any 12 month period
  • Adaptive Working - Our hybrid workplace model fosters collaboration and flexibility, with in-office days determined at team level
  • Equity - all permanently employed GeeCees receive equity so we can share in the success we achieve together
  • Parental leave - to suit everyone embarking on life's great adventure
  • Time off - generous holiday allowance, + 3 annual volunteer days, + 4 annual business-wide wellness days ('GC Fridays')

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