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Assistant Manager of Customer Engagement

2 months ago

Manchester, United Kingdom Ambassador Theatre Group Full time

Assistant Manager of Customer Engagement

Experience the thrill and vibrancy of live performances If you possess exceptional leadership abilities, are driven by sales objectives, and have a passion for live events, this role may be the perfect advancement in your career.

We are seeking an Assistant Manager of Customer Engagement to oversee a top-notch front-of-house operation and ensure a premium experience for our guests. You will inspire and guide the team to meet daily sales goals across various service points, including bars, kiosks, and at-seat delivery, while actively seeking ways to enhance our offerings for patrons. This position allows you to work within a supportive, enthusiastic team in a lively environment, making it an excellent fit for those who thrive in a fast-paced, diverse setting.

For further insights, please refer to our detailed job description. If you have the qualifications to help us achieve our objectives and share our values, we welcome your interest. Experience in the entertainment sector is not a prerequisite, and we encourage applications from individuals of all backgrounds, particularly those currently underrepresented in this field.

The Palace Theatre & Opera House are magnificent, large-scale historic venues situated in a vibrant city center, hosting a rich array of live performances and welcoming thousands of visitors annually. We feature productions from leading UK and international creators, showcasing the most spectacular West End and Broadway shows alongside drama, classical and contemporary dance, live music, comedy, and special events. Our theatres present approximately 650 performances each year, blending extended runs of major musicals with week-long tours and one-night events. We increasingly collaborate with producers to launch new shows or initiate national tours.

ATG Entertainment is proud to lead the live entertainment sector.

Our expertise empowers producers and creatives to realize their visions and deliver unforgettable performances for audiences, all presented in our iconic venues with outstanding hospitality. The dedication of our teams, spanning every discipline in the live entertainment industry, is the foundation of our ongoing strategic growth and success.

We manage, operate, or program some of the world's most renowned venues; ATG Entertainment oversees 64 venues across the UK, the US, and Germany.

We are the global leader in theatre ticketing; processing over 18 million tickets annually for popular musicals, acclaimed plays, concerts, comedy shows, and a variety of other live events across the UK, US, and Germany.

We present the finest live entertainment in our venues; collaborating with the world's leading producers and creative talents, our venues offer an extraordinarily diverse range of high-quality entertainment.

We produce award-winning productions; our in-house production team, ATG Productions, is committed to delivering critically acclaimed, commercially successful, and creatively ambitious works for the West End, Broadway, Continental Europe, and beyond.

People are central to our success. We are passionate about providing exceptional live experiences to the broadest audience possible; about giving the world's best creative talents the platform they deserve; and about offering our employees and partners opportunities to reach their full potential.

We are a Disability Confident Committed Employer, dedicated to ensuring that individuals with disabilities and long-term health conditions feel supported, engaged, and able to thrive in the workplace. We will offer an interview or recruitment event to disabled candidates who express their desire to participate in the scheme and who demonstrate in their application that they meet the essential criteria for the role. In instances where we receive more applications than we can reasonably interview for any given role, we will retain applications for the next available interview opportunity whenever feasible.