RDC Sales and Profitability Manager
1 week ago
A key role has become available for an Assistant RDC Manager to contribute to the success of our team at Alliance Automotive Group.
Job Summary:We are seeking a highly motivated and experienced professional to join our team as an Assistant RDC Manager. The successful candidate will be responsible for maximising RDC sales and profitability through creating and maintaining long-lasting B2B relationships, delivering excellent customer service, and ensuring the safe and efficient running of the RDC operation.
Key Responsibilities:- Business Development: Analyse RDC sales and profit performance using available database information to identify areas for improvement. Take action to ensure local market knowledge and wider commercial information is kept up-to-date and communicated to relevant staff. Communicate range developments and RDC performance to support sales efforts.
- Customer Service Management: Build and maintain positive customer relationships using a range of contact methods. Review and improve delivery service to aid business development. Resolve customer queries and issues. Process customer returns and warranties effectively and efficiently.
- Asset Management: Manage warehouse layout to maximise operational efficiency. Manage and monitor stock movements, carry out required stock checks, and maintain stock systems. Ensure all RDC activities comply with company procedures and policies.
- People Management: Lead on the recruitment and selection of new members of staff. Oversee the induction of new members of staff. Manage the performance of direct line reports by agreeing expectations and providing ongoing feedback.
- Communication: Respond to regional management requests in line with specified deadlines. Attend regional and RDC review meetings with regional management. Escalate all RDC operational and sales issues promptly to relevant regional managers.
- Health and Safety: Ensure all RDC equipment is recorded accurately and checked regularly. Conduct weekly RDC H&S inspections and take remedial action accordingly. Record accidents and incidents in line with FPS procedure.
- Flexible working pattern to ensure efficient/effective trading.
- Occasional out-of-hours travel requirements.
- Occasional overnight accommodation.
- May be required to drive a Non-HGV delivery vehicle on occasion.
- Job may involve lifting/carrying/handling goods on occasion – maximum weight 25 kg.
- Any other reasonable task as required.
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