Room Services Coordinator

3 weeks ago

Edinburgh, Edinburgh, United Kingdom Frasers Hospitality Full time

HOUSEKEEPING SUPERVISOR, FRASER SUITES EDINBURGH

Competitive Salary Full time role, 5 days over 7 / 40 hours

Frasers Hospitality, part of Frasers Property Group, stands as a prominent name in the global hospitality sector. Renowned for our serviced apartments and hotel residences, we provide exceptional hospitality experiences across various regions including Asia, Australia, Europe, the Middle East, and Africa. Our brand is characterized by a welcoming atmosphere, where our employees are united by our shared vision and core values: collaboration, authenticity, respect, and progress. We are dedicated to internal promotions, fostering a culture that prioritizes continuous learning and development for our team members.

With 7 properties in the UK, including brands such as Fraser Suites, Fraser Place, and Fraser Residence, as well as Park International Hotel, we offer prime locations in major cities, ensuring our guests enjoy a luxurious and comfortable stay. Our accommodations cater to both business and leisure travelers, available for short and long-term visits.

Key Responsibilities of the Housekeeping Supervisor:

In the role of Housekeeping Supervisor, you will oversee the cleaning and maintenance of assigned rooms according to established company standards, taking overall responsibility for the housekeeping department. You will lead the team in the absence of the housekeeping manager, ensuring seamless operations for our residents and guests. Additionally, you will assist with inventory management and conduct inspections of cleaned rooms/apartments to guarantee compliance with property standards. A thorough understanding of the facilities available to guests is essential. Collaborating with the management team, you will help cultivate a positive work environment for all staff members.

The ideal candidate will possess proven experience in a similar position, demonstrating exceptional attention to detail and time management capabilities. You should be an enthusiastic individual with a strong commitment to customer service, thriving in a collaborative team environment dedicated to creating memorable experiences for our guests. If you are eager to enhance your leadership and team management skills, this role serves as an excellent opportunity to bridge the gap between management and team members. Eligibility to work in the UK is a requirement for this position.

Desired Qualifications:

  • Proven experience in a similar supervisory role.
  • Ability to motivate and inspire the team.
  • Willingness to assist residents and guests at all times.
  • Strong attention to detail and effective time management skills.
  • Collaboration with other departments to maintain high standards for rooms and apartments.
  • Passion for customer service and team-oriented work.
  • Monitoring daily staffing levels to align with departmental budgets.
  • Proactive approach to enhancing guest experiences.
  • Adherence to health and safety regulations.
  • Participation in meetings in the absence of the housekeeping manager.
  • Assisting with staffing schedules within the department.
  • Hands-on involvement and readiness to assist when needed.
  • Commitment to working as part of a team focused on creating lasting memories for guests.
  • Desire to develop leadership and management skills.
  • Eligibility to work in the UK is mandatory.

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