Contact Centre Team Lead
2 weeks ago
We are seeking an experienced Contact Centre Team Leader to join our team at the British Heart Foundation. As a Contact Centre Team Leader, you will be responsible for leading a team of dedicated advisors, delivering exceptional service across various contact channels.
Key Responsibilities:
- Lead a team of contact centre advisors to deliver exceptional customer service
- Develop and implement effective team management strategies to improve performance and productivity
- Collaborate with other teams to ensure seamless service delivery
- Identify and address customer complaints and issues in a timely and professional manner
What We Offer:
- A competitive salary and benefits package
- Ongoing training and development opportunities
- A dynamic and supportive work environment
About Us:
The British Heart Foundation is a leading charity in the UK, dedicated to funding research and providing support to those affected by heart and circulatory diseases. We are committed to making a difference in the lives of our customers and employees alike.
APCT1_UKTJ
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