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Sales Order Process Coordinator

2 months ago

Stone, United Kingdom Direct Recruitment (Midlands) Ltd Full time
Sales Order Process Administrator

We are seeking a meticulous and organized Sales Order Process Administrator to play a key role in maintaining smooth operations between sales, supply chain, and finance departments.

Key Responsibilities:
  • Accurately process and enter customer orders into the system, ensuring all details (pricing, product codes, quantities, etc.) are correct.
  • Verify stock availability and coordinate with the warehouse and procurement teams for product sourcing.
Customer Communication:
  • Liaise with customers to confirm orders, delivery dates, and provide updates on order status.
  • Handle customer inquiries and resolve issues related to sales orders, including returns and discrepancies.
Sales Coordination:
  • Work closely with the sales team to ensure proper communication of order details, pricing, promotions, and customer preferences.
  • Generate and maintain order reports for sales and management teams.
Documentation & Data Management:
  • Maintain accurate sales records, order confirmations, delivery notes, and invoices.
  • Ensure proper documentation of any changes, cancellations, or special requests on orders.
Cross-Functional Collaboration:
  • Collaborate with the finance team to resolve billing or payment issues.
  • Assist in tracking sales orders to ensure on-time delivery.
System & Process Improvement:
  • Utilize sales order processing software to streamline the workflow and recommend improvements.
  • Ensure compliance with company policies and procedures regarding order processing.
Requirements:
  • Proven experience in sales order administration, customer service, or a related role.
  • Strong organizational skills with excellent attention to detail.
  • Proficiency in Microsoft Office, especially Excel, and experience with CRM/ERP systems.
  • Strong communication and interpersonal skills, both written and verbal.
  • Ability to multitask and work efficiently under pressure.
  • Knowledge of sales and supply chain processes is an advantage.
What We Offer:
  • Competitive salary and benefits package.
  • Opportunities for professional growth and career development.
  • A supportive and collaborative work environment.