Freight Coordinator
2 weeks ago
**Role Overview**
As the Sales Coordinator, you will be a key member of the Commercial Department at Safer Hand Solutions, a fast-growing and forward-thinking distribution service provider.
**Key Responsibilities**
- Handle freight coordination and manage orders, ensuring all orders are processed accurately and efficiently.
- Prepare quotes for the commercial team using our freight management system.
- Coordinate with the Commercial Director and Head of Commercial to ensure all tasks are completed in a timely manner.
- Provide exceptional customer service and communication.
- Respond promptly to customer enquiries by phone and email to maintain high customer satisfaction.
- Support the Commercial team by keeping client and prospect information updated in our CRM system.
- Assist in generating and submitting monthly reports and other required documents for the Commercial team – ensure accurate reporting at all times.
- Ensure compliance with company policies and procedures in all aspects of the role.
- Actively contribute to team discussions and offer insights to improve processes and service quality.
- Work alongside the Commercial team to support lead generation and follow up on potential business opportunities.
**Requirements**
- Organised, customer-focused, and possess a thorough understanding of shipping and logistics operations, with at least 2 years of experience in the freight or shipping industry.
- Excellent organisational and problem-solving skills.
- Strong verbal and written communication abilities – confidence to communicate at all levels and to make outbound calls as well as inbound.
- Previous use of freight systems.
- Attention to detail, accuracy and clarity when communicating and inputting data.
- Friendly, customer-focused and collaborative approach
**Benefits**
- Company pension NEST Pension & Healthcare insurance plan
- Private medical insurance
- 25 days holiday + Bank holidays
If you have the relevant experience and would like to learn more, then please contact Safer Hand Solutions, and ask for Hannah Kirk.
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