Freight Coordinator

4 days ago

Stone, Staffordshire, United Kingdom Safer Hand Solutions Full time

**Role Overview**

As the Sales Coordinator, you will be a key member of the Commercial Department at Safer Hand Solutions, a fast-growing and forward-thinking distribution service provider.

**Key Responsibilities**

  • Handle freight coordination and manage orders, ensuring all orders are processed accurately and efficiently.
  • Prepare quotes for the commercial team using our freight management system.
  • Coordinate with the Commercial Director and Head of Commercial to ensure all tasks are completed in a timely manner.
  • Provide exceptional customer service and communication.
  • Respond promptly to customer enquiries by phone and email to maintain high customer satisfaction.
  • Support the Commercial team by keeping client and prospect information updated in our CRM system.
  • Assist in generating and submitting monthly reports and other required documents for the Commercial team – ensure accurate reporting at all times.
  • Ensure compliance with company policies and procedures in all aspects of the role.
  • Actively contribute to team discussions and offer insights to improve processes and service quality.
  • Work alongside the Commercial team to support lead generation and follow up on potential business opportunities.

**Requirements**

  • Organised, customer-focused, and possess a thorough understanding of shipping and logistics operations, with at least 2 years of experience in the freight or shipping industry.
  • Excellent organisational and problem-solving skills.
  • Strong verbal and written communication abilities – confidence to communicate at all levels and to make outbound calls as well as inbound.
  • Previous use of freight systems.
  • Attention to detail, accuracy and clarity when communicating and inputting data.
  • Friendly, customer-focused and collaborative approach

**Benefits**

  • Company pension NEST Pension & Healthcare insurance plan
  • Private medical insurance
  • 25 days holiday + Bank holidays

If you have the relevant experience and would like to learn more, then please contact Safer Hand Solutions, and ask for Hannah Kirk.

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