Education and Training Coordinator

7 days ago

London, Greater London, United Kingdom Small Luxury Hotels of the World Full time
Job Description

About the Role

We are seeking a highly skilled and experienced Training and Development Executive to join our team at Small Luxury Hotels of the World. As a key member of our training team, you will be responsible for creating and delivering high-quality training programs to support the development of our employees and hotel partners.

Key Responsibilities:

  • Liaise with various departments to maintain the hotelier extranet (mySLH.com) and ensure seamless integration with our digital services.
  • Support hotelier and staff queries related to the hotelier extranet and collaborate with our digital service provider to resolve issues.
  • Participate in weekly meetings with our web agency, take minutes, and follow up on action points.
  • Provide ongoing support for mySLH.com enhancements, testing new releases on staging and production.
  • Run reports and manage our client database in Salesforce CRM.
  • Create Salesforce triggered sends in Marketing Cloud Connect.
  • Set up access to distribution tools and the company conferencing tool for new employees and conduct introductory training sessions.
  • Audit the system monthly, troubleshoot, and remove inactive members.
  • Support embedded Tableau administration and update contacts within the entitlement table.
  • Assist with updating training guides and videos using Camtasia, PowerPoint, and Adobe Products.
  • Schedule, prepare, and host online webinars.
  • Proofread documents, training guides, and content pages.
  • Ensure all training materials have a consistent SLH branded format.
  • Assist the Head of Training Worldwide in producing dedicated training courses, training guides, and newsletters.
  • Develop and maintain sound knowledge of all SLH and hotel systems.
  • Stay up-to-date with SLH reservation system (SynXis CR) updates and enhancements by reviewing documentation.
  • Test new enhancements, create and update guides/webinars, and deliver training to employees and hotel members.

Requirements:

  • High degree of competency with adult learning concepts, practices, and procedures.
  • Ability to manage content, users, and upload content onto the CMS.
  • Familiarity with training methodologies.
  • Good knowledge of Microsoft Word, Excel, and PowerPoint.
  • Front of House customer service experience and/or Reservation & Revenue experience in the hotel industry is desired but not essential.
  • Highly organized and self-motivated with strong ability to self-manage.
  • Preferably qualified with a bachelor's degree and at least 3 years' experience in the hotel industry (preferably within the luxury sector).
  • Fluent in English and a second language preferable.
  • Excellent communication skills both verbal and written.
  • Attention to detail.
  • Good knowledge of Salesforce desirable.
  • Excellent time and workload management skills; ability to prioritize.
  • Enthusiastic and positive attitude.
  • Ability to troubleshoot basic IT issues related to training tools.
  • Some travel may be required.

Working Environment:

Office-based (flexible working hours) in Victoria, London, UK.

About Us:

Small Luxury Hotels of the World is the most desirable community of independently minded travelers and independently spirited hotels in the world. We turned the luxury boutique hotel into a phenomenon and selected the distinctive, the diverse, and the downright delightful. People, places, and experiences with individual character, intimate charm, and inherent class.

We've personally visited, vetted, and verified over 570 hotels in more than 90 countries. We are envisioning a future where people experience the world with intention, experience its intensity, and protect its integrity. Be part of the community.

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