Sales Support Consultant

3 weeks ago

Chelmsford, Essex, United Kingdom Simon Acres Group Full time

Simon Acres Group is seeking a friendly, motivated, and optimistic Sales Support Consultant for a reputable and expanding Furniture retailer.

As a Sales Support Consultant, your primary responsibility will be to provide assistance as needed across various branches in the designated regions.

Your role will emphasize delivering outstanding customer service, offering sales guidance, and ensuring a knowledgeable, transparent, and professional sales interaction for our clients' customers, both in-person and via phone.


Key Requirements:
  • A valid UK driving license is essential.

Compensation Package:

Base Salary:
Approximately £23k with an OTE of £40-45k
Working Schedule: 5 days a week (Monday to Saturday 9am to 5:30pm, Sunday 10am to 4pm)
Job Responsibilities:
  • Cultivate and enhance relationships with both new and existing clients through exceptional customer service and ethical sales practices.
  • Meet and exceed performance KPIs.
  • Deliver exemplary customer service consistently, addressing all customer inquiries promptly and effectively, ensuring positive outcomes.
  • Manage telesales calls during quieter periods in-store.
  • Adapt to new technologies to improve customer interactions.
  • Collaborate with the team to ensure stock is replenished and displayed to the highest standards.
  • Execute daily cash handling procedures.
  • Comply with data protection regulations at all times.
  • Update pricing and POS materials within the store.
  • Maintain a clean and welcoming store environment at all times.

Ideal Candidate Profile:
  • Possess excellent communication and interpersonal abilities.
  • Exhibit a positive and enthusiastic demeanor.
  • Maintain a professional appearance at all times.
  • Demonstrate a strong drive to achieve KPIs and targets.
  • Listen attentively to customer needs and align them with suitable products.
  • Have a proven track record in active sales.

Experience Required:
  • At least 1 year of experience in retail sales.
  • Experience in furniture sales is advantageous.

Employee Benefits:
  • Holiday entitlement: 30 days plus your birthday off.
  • Additional perks: On-site free parking, staff and family discounts.

Simon Acres Group is acting as the employment agency in relation to this vacancy.

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