Service Delivery and Quality Manager

2 weeks ago

Basildon, Essex, United Kingdom Maxwell Stephens Recruitment Full time

Are you a seasoned professional looking for a challenging role where you can make a significant impact on service delivery and quality management? We have an exciting opportunity for an experienced and proactive individual to join our clients team as a Service Delivery and Quality Manager.

In this role, you will be instrumental in ensuring the smooth and efficient management of subcontractors, projects, and quality systems. You will have the opportunity to lead from the front, travel across the UK, Ireland, and occasionally Europe, and be involved in a variety of tasks that will keep you engaged and challenged.


Sub-Contractor Management:

Sourcing, vetting, onboarding, and conducting regular reviews with subcontractors to maintain quality standards across sites and within office administration.


Project Mobilisation:

Overseeing initial client enquiries, site surveys with subcontractors, working alongside the estimator to deliver timely estimates, and managing the mobilisation of projects.

Quality Systems (ISO 9001 and 14001): Assisting in the maintenance and management of our ISO 9001 and ISO 14001 quality systems and taking responsibility for these systems following training.

Supporting our Business Development Director (BDD) in service review meetings when required.


We are looking for a dedicated professional with a passion for quality, service delivery, and project management. If you have proven experience in managing subcontractors and delivering high-quality service, strong project management skills, and excellent communication skills, we'd love to hear from you.

We offer a competitive salary and benefits package, and the opportunity to be a key player in delivering high-quality services to our clients.

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