Service Delivery and Quality Manager

6 days ago


Basildon, Essex, United Kingdom Maxwell Stephens Recruitment Full time
Service Delivery, Quality and Projects Manager

We are seeking an experienced and proactive professional to join our client's team as a Service Delivery, Quality and Projects Manager. This pivotal role offers a unique opportunity to make a real impact on service delivery, quality, and project management.

Key Responsibilities:
  • Sub-Contractor Management: Sourcing, vetting, onboarding, and conducting regular reviews with subcontractors to maintain quality standards across sites and within office administration.
  • Project & Contract Mobilisation: Overseeing initial client enquiries, site surveys with subcontractors, working alongside the estimator to deliver timely estimates, and managing the mobilisation of projects.
  • Quality Systems (ISO 9001 and 14001): Assisting in the maintenance and management of our ISO 9001 and ISO 14001 quality systems and taking responsibility for these systems following training.
  • Supporting our Business Development Director (BDD) in service review meetings when required.
Requirements:
  • Proven experience in managing subcontractors and delivering high-quality service.
  • Strong project management skills with a track record of successful project mobilisation.
  • Familiarity with quality management systems (ISO 9001 and 14001) is desirable.
  • Excellent communication skills and the ability to build relationships with clients, subcontractors, and team members.
  • Willingness to travel within the UK, Ireland, and occasionally Europe.
What We Offer:
  • Be a key player in delivering high-quality services to our clients.
  • Competitive salary and benefits package.


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