Service Desk Engineer

1 day ago


Birmingham, Birmingham, United Kingdom Searchability Full time
Job Description

Our client is seeking a highly skilled Service Desk Engineer to join their team. As a key member of the IT department, you will be responsible for providing exceptional technical support to employees, ensuring seamless service delivery and minimizing downtime.

Key Responsibilities
  • Provide 1st and 2nd line support for IT-related issues
  • Manage service desk tickets efficiently and effectively
  • Collaborate with cross-functional teams to resolve complex technical issues
  • Stay up-to-date with the latest IT trends and technologies
  • Develop and maintain strong relationships with internal stakeholders
Requirements
  • ITIL v3-4 Foundation certification
  • Experience working in an ITIL environment and Service Level Agreements
  • Good understanding of IT Service Management
  • Proficiency in Windows 10, Windows Server 2008/2012/2016, and Office 365
  • Knowledge of networking concepts, including DHCP, DNS, and VPNs/Firewalls
  • Experience with HP server and networking hardware
  • Ability to set up and support mobile devices
  • Strong problem-solving skills and attention to detail
What We Offer
  • Competitive salary and benefits package
  • Opportunities for career growth and professional development
  • Collaborative and dynamic work environment
  • Recognition and rewards for outstanding performance


  • Birmingham, Birmingham, United Kingdom Searchability Full time

    Job Title: 2nd Line Service Desk EngineerWe are seeking a highly skilled and experienced 2nd Line Service Desk Engineer to join our team. As a 2nd Line Service Desk Engineer, you will be responsible for providing technical support to our customers, resolving complex technical issues, and escalating issues to the 3rd line team when necessary.Key...


  • Birmingham, Birmingham, United Kingdom Searchability Full time

    Job Title: 2nd Line Service Desk EngineerWe are seeking a highly skilled and experienced 2nd Line Service Desk Engineer to join our team. As a 2nd Line Service Desk Engineer, you will be responsible for providing technical support to our customers, resolving complex technical issues, and escalating issues to the 3rd line team when necessary.Key...


  • Birmingham, Birmingham, United Kingdom Searchability Full time

    Job Title: 2nd Line Service Desk EngineerWe are seeking a highly skilled and experienced 2nd Line Service Desk Engineer to join our team. As a key member of our IT department, you will be responsible for providing technical support and resolving complex IT issues for our clients.About the Role:This is an exciting opportunity for a motivated and...


  • Birmingham, Birmingham, United Kingdom Searchability Full time

    Job Title: 2nd Line Service Desk EngineerWe are seeking a highly skilled and experienced 2nd Line Service Desk Engineer to join our team. As a key member of our IT department, you will be responsible for providing technical support and resolving complex IT issues for our clients.About the Role:This is an exciting opportunity for a motivated and...

  • Service Desk Engineer

    7 hours ago


    Birmingham, Birmingham, United Kingdom Searchability Full time

    Job Title: 2nd Line Service Desk EngineerWe are seeking a highly skilled and experienced 2nd Line Service Desk Engineer to join our team. As a key member of our IT department, you will be responsible for providing technical support and resolving complex IT issues for our clients.About the Role:This is an exciting opportunity for a motivated and...

  • Service Desk Engineer

    6 hours ago


    Birmingham, Birmingham, United Kingdom Searchability Full time

    Job Title: 2nd Line Service Desk EngineerWe are seeking a highly skilled and experienced 2nd Line Service Desk Engineer to join our team. As a key member of our IT department, you will be responsible for providing technical support and resolving complex IT issues for our clients.About the Role:This is an exciting opportunity for a motivated and...


  • Birmingham, Birmingham, United Kingdom Searchability Full time

    Job SummaryWe are seeking a highly skilled Service Desk Engineer to join our team. As a key member of our IT department, you will be responsible for providing exceptional technical support to our employees.Key ResponsibilitiesProvide 1st and 2nd line support to employeesManage service desk tickets efficientlyCollaborate with IT teams to resolve complex...


  • Birmingham, Birmingham, United Kingdom Searchability Full time

    Job SummaryWe are seeking a highly skilled Service Desk Engineer to join our team. As a key member of our IT department, you will be responsible for providing exceptional technical support to our employees.Key ResponsibilitiesProvide 1st and 2nd line support to employeesManage service desk tickets efficientlyCollaborate with IT teams to resolve complex...


  • Birmingham, Birmingham, United Kingdom Searchability Full time

    {"h1": "2nd Line Service Desk Engineer Role", "p": "Our client is a customer-centric organization that thrives on the synergy between its dedicated workforce, cutting-edge technology, and extensive industry knowledge. Embedded within their ethos are core values of innovation, integrity, and empowerment. By fostering a culture that encourages...


  • Birmingham, Birmingham, United Kingdom Searchability Full time

    {"h1": "2nd Line Service Desk Engineer Role", "p": "Our client is a customer-centric organization that thrives on the synergy between its dedicated workforce, cutting-edge technology, and extensive industry knowledge. Embedded within their ethos are core values of innovation, integrity, and empowerment. By fostering a culture that encourages...


  • Birmingham, Birmingham, United Kingdom CV-Library Full time

    Job Title: Service Desk Analyst / EngineerLocation: Birmingham, UKSalary: £27,000 - £32,000We are seeking a skilled Service Desk Analyst / Engineer to join our team in Birmingham. As a key member of our IT support team, you will provide exceptional technical support to our users, ensuring seamless delivery of IT services.Your primary responsibility will be...


  • Birmingham, Birmingham, United Kingdom CV-Library Full time

    Job Title: Service Desk Analyst / EngineerLocation: Birmingham, UKSalary: £27,000 - £32,000We are seeking a skilled Service Desk Analyst / Engineer to join our team in Birmingham. As a key member of our IT support team, you will provide exceptional technical support to our users, ensuring seamless delivery of IT services.Your primary responsibility will be...


  • Birmingham, Birmingham, United Kingdom CV-Library Full time

    Job Title: Service Desk Analyst / EngineerLocation: Birmingham, UKSalary: £27,000 - £32,000We are seeking a skilled Service Desk Analyst / Engineer to join our team in Birmingham. As a key member of our IT support team, you will provide exceptional technical support to our users, ensuring seamless delivery of IT services.Your primary responsibility will be...


  • Birmingham, Birmingham, United Kingdom CV-Library Full time

    Job Title: Service Desk Analyst / EngineerLocation: Birmingham, UKSalary: £27,000 - £32,000We are seeking a skilled Service Desk Analyst / Engineer to join our team in Birmingham. As a key member of our IT support team, you will provide exceptional technical support to our users, ensuring seamless delivery of IT services.Your primary responsibility will be...


  • Birmingham, Birmingham, United Kingdom Searchability® Full time

    {"Job Title": "Service Desk Engineer", "Job Description": "Job SummaryWe are seeking a highly skilled Service Desk Engineer to join our team. As a Service Desk Engineer, you will be responsible for providing 2nd and 3rd line support, managing service desk tickets, and ensuring the smooth operation of our IT systems.Key ResponsibilitiesProvide 2nd and 3rd...


  • Birmingham, Birmingham, United Kingdom Searchability® Full time

    {"Job Title": "Service Desk Engineer", "Job Description": "Job SummaryWe are seeking a highly skilled Service Desk Engineer to join our team. As a Service Desk Engineer, you will be responsible for providing 2nd and 3rd line support, managing service desk tickets, and ensuring the smooth operation of our IT systems.Key ResponsibilitiesProvide 2nd and 3rd...

  • Service Desk Manager

    10 hours ago


    Birmingham, Birmingham, United Kingdom Chapman Tate Associates Full time

    Job Advert: Service Desk Manager - Azure, Microsoft, Servers, SQL DatabaseLocation: SolihullSalary: Up to £58,000ChapmanTate Associates are working in partnership with a well-established Managed Service Provider (MSP) to recruit a talented and dynamic Service Desk Manager. In this role, you will lead a team of 20-25 engineers across 1st, 2nd, and 3rd line...


  • Birmingham, Birmingham, United Kingdom Senitor Associates Full time

    Service Desk EngineerSenitor Associates is seeking a skilled Service Desk Engineer to join their technical team in Birmingham. As a Service Desk Engineer, you will be responsible for providing 1st and 2nd line support to the internal and external user base, troubleshooting various hardware, software, and network issues, and escalating technical issues to 3rd...


  • Birmingham, Birmingham, United Kingdom Senitor Associates Full time

    Service Desk EngineerSenitor Associates is seeking a skilled Service Desk Engineer to join their technical team in Birmingham. As a Service Desk Engineer, you will be responsible for providing first- and second-line support to both internal and external users, troubleshooting various hardware, software, and network issues, and escalating complex problems to...


  • Birmingham, Birmingham, United Kingdom Senitor Associates Full time

    Service Desk EngineerSenitor Associates is seeking a skilled Service Desk Engineer to join their technical team in Birmingham. As a Service Desk Engineer, you will be responsible for providing first- and second-line support to both internal and external users, troubleshooting various hardware, software, and network issues, and escalating complex problems to...