Service Desk Manager

6 hours ago

Birmingham, Birmingham, United Kingdom Chapman Tate Associates Full time

Job Advert: Service Desk Manager - Azure, Microsoft, Servers, SQL Database

Location: SolihullSalary: Up to £58,000

ChapmanTate Associates are working in partnership with a well-established Managed Service Provider (MSP) to recruit a talented and dynamic Service Desk Manager. In this role, you will lead a team of 20-25 engineers across 1st, 2nd, and 3rd line support while also remaining hands-on with technical duties, particularly in Azure, Microsoft Servers, and SQL Databases.

Key Responsibilities:

  • Manage the day-to-day operations of the service desk team, ensuring efficient service delivery and meeting SLAs.
  • Lead, mentor, and develop a team of 1st to 3rd line engineers, ensuring they provide top-quality support and technical solutions.
  • Provide hands-on technical support and management of cloud and on-premises infrastructure, particularly in Azure, Windows Server environments, and SQL Databases.
  • Troubleshoot and resolve escalated issues from the team and clients.
  • Oversee the implementation of system updates, maintenance, and optimising performance across various IT systems.
  • Collaborate with key clients to assess their technical requirements and provide tailored solutions.

Requirements:

  • Proven experience in leading a service desk team and managing technical support operations.
  • Strong technical knowledge of Azure, Microsoft Servers, and SQL Databases.
  • Excellent leadership, communication, and problem-solving skills.
  • Ability to work in a fast-paced environment and prioritize tasks effectively.

  • Service Desk Analyst

    1 week ago

    Birmingham, Birmingham, United Kingdom Permanent Futures Full time

    Service Desk RoleWe are seeking a skilled Service Desk Analyst to join our team at Permanent Futures. As a Service Desk Analyst, you will be the primary point of contact for our clients, providing exceptional customer service and technical support.Key Responsibilities:Provide timely and effective support to clients via various communication channelsLog and...

  • Service Desk Analyst

    1 week ago

    Birmingham, Birmingham, United Kingdom Permanent Futures Full time

    Service Desk RoleWe are seeking a skilled Service Desk Analyst to join our team at Permanent Futures. As a Service Desk Analyst, you will be the primary point of contact for our clients, providing exceptional customer service and technical support.Key Responsibilities:Provide timely and effective support to clients via various communication channelsLog and...

  • Service Desk Lead

    1 week ago

    Birmingham, Birmingham, United Kingdom Qualient Technology Solutions UK Limited Full time

    Service Desk Lead Job DescriptionAt Qualient Technology Solutions UK Limited, we are seeking a highly skilled Service Desk Lead to join our team. As a Service Desk Lead, you will be responsible for providing exceptional technical support to our customers, ensuring timely resolution of incidents, and maintaining a high level of customer satisfaction.Key...

  • Service Desk Lead

    1 week ago

    Birmingham, Birmingham, United Kingdom Qualient Technology Solutions UK Limited Full time

    Service Desk Lead Job DescriptionAt Qualient Technology Solutions UK Limited, we are seeking a highly skilled Service Desk Lead to join our team. As a Service Desk Lead, you will be responsible for providing exceptional technical support to our customers, ensuring timely resolution of incidents, and maintaining a high level of customer satisfaction.Key...

  • Service Desk Engineer

    3 days ago

    Birmingham, Birmingham, United Kingdom Searchability Full time

    Job Title: 2nd Line Service Desk EngineerWe are seeking a highly skilled and experienced 2nd Line Service Desk Engineer to join our team. As a key member of our IT department, you will be responsible for providing technical support and resolving complex IT issues for our clients.About the Role:This is an exciting opportunity for a motivated and...

  • Service Desk Engineer

    3 days ago

    Birmingham, Birmingham, United Kingdom Searchability Full time

    Job Title: 2nd Line Service Desk EngineerWe are seeking a highly skilled and experienced 2nd Line Service Desk Engineer to join our team. As a key member of our IT department, you will be responsible for providing technical support and resolving complex IT issues for our clients.About the Role:This is an exciting opportunity for a motivated and...

  • Service Desk Engineer

    2 hours ago

    Birmingham, Birmingham, United Kingdom Searchability Full time

    Job Title: 2nd Line Service Desk EngineerWe are seeking a highly skilled and experienced 2nd Line Service Desk Engineer to join our team. As a key member of our IT department, you will be responsible for providing technical support and resolving complex IT issues for our clients.About the Role:This is an exciting opportunity for a motivated and...

  • Service Desk Engineer

    3 hours ago

    Birmingham, Birmingham, United Kingdom Searchability Full time

    Job Title: 2nd Line Service Desk EngineerWe are seeking a highly skilled and experienced 2nd Line Service Desk Engineer to join our team. As a key member of our IT department, you will be responsible for providing technical support and resolving complex IT issues for our clients.About the Role:This is an exciting opportunity for a motivated and...

  • Service Desk Analyst

    3 days ago

    Birmingham, Birmingham, United Kingdom CV-Library Full time

    Job Title: Service Desk Analyst / EngineerLocation: Birmingham, UKSalary: £27,000 - £32,000We are seeking a skilled Service Desk Analyst / Engineer to join our team in Birmingham. As a key member of our IT support team, you will provide exceptional technical support to our users, ensuring seamless delivery of IT services.Your primary responsibility will be...

  • Service Desk Analyst

    3 days ago

    Birmingham, Birmingham, United Kingdom CV-Library Full time

    Job Title: Service Desk Analyst / EngineerLocation: Birmingham, UKSalary: £27,000 - £32,000We are seeking a skilled Service Desk Analyst / Engineer to join our team in Birmingham. As a key member of our IT support team, you will provide exceptional technical support to our users, ensuring seamless delivery of IT services.Your primary responsibility will be...

  • Service Desk Analyst

    1 day ago

    Birmingham, Birmingham, United Kingdom CV-Library Full time

    Job Title: Service Desk Analyst / EngineerLocation: Birmingham, UKSalary: £27,000 - £32,000We are seeking a skilled Service Desk Analyst / Engineer to join our team in Birmingham. As a key member of our IT support team, you will provide exceptional technical support to our users, ensuring seamless delivery of IT services.Your primary responsibility will be...

  • Service Desk Analyst

    1 day ago

    Birmingham, Birmingham, United Kingdom CV-Library Full time

    Job Title: Service Desk Analyst / EngineerLocation: Birmingham, UKSalary: £27,000 - £32,000We are seeking a skilled Service Desk Analyst / Engineer to join our team in Birmingham. As a key member of our IT support team, you will provide exceptional technical support to our users, ensuring seamless delivery of IT services.Your primary responsibility will be...

  • Service Desk Analyst

    2 weeks ago

    Birmingham, Birmingham, United Kingdom Permanent Futures Full time

    Job Summary:We are seeking a skilled Service Desk Analyst to join our team at Permanent Futures. As a Service Desk Analyst, you will be the primary point of contact for customers, providing technical support and resolving issues in a timely and professional manner.Key Responsibilities:Customer Support: Provide exceptional customer service via various...

  • Service Desk Analyst

    2 weeks ago

    Birmingham, Birmingham, United Kingdom Permanent Futures Full time

    Job Summary:We are seeking a skilled Service Desk Analyst to join our team at Permanent Futures. As a Service Desk Analyst, you will be the primary point of contact for customers, providing technical support and resolving issues in a timely and professional manner.Key Responsibilities:Customer Support: Provide exceptional customer service via various...

  • IT Service Desk Analyst

    2 weeks ago

    Birmingham, Birmingham, United Kingdom In Technology Group Limited Full time

    Job DescriptionRole: Service Desk AnalystLocation: South BirminghamSalary: £33,000About the Role:We are seeking a highly skilled and experienced Service Desk Analyst to join our dynamic team at In Technology Group Limited. As a Service Desk Analyst, you will be the primary point of contact for employees, customers, and partners, addressing a diverse range...

  • IT Service Desk Analyst

    2 weeks ago

    Birmingham, Birmingham, United Kingdom In Technology Group Limited Full time

    Job DescriptionRole: Service Desk AnalystLocation: South BirminghamSalary: £33,000About the Role:We are seeking a highly skilled and experienced Service Desk Analyst to join our dynamic team at In Technology Group Limited. As a Service Desk Analyst, you will be the primary point of contact for employees, customers, and partners, addressing a diverse range...

  • Service Desk Engineer

    7 days ago

    Birmingham, Birmingham, United Kingdom Searchability Full time

    Job Title: 2nd Line Service Desk EngineerWe are seeking a highly skilled and experienced 2nd Line Service Desk Engineer to join our team. As a 2nd Line Service Desk Engineer, you will be responsible for providing technical support to our customers, resolving complex technical issues, and escalating issues to the 3rd line team when necessary.Key...

  • Service Desk Engineer

    6 days ago

    Birmingham, Birmingham, United Kingdom Searchability Full time

    Job Title: 2nd Line Service Desk EngineerWe are seeking a highly skilled and experienced 2nd Line Service Desk Engineer to join our team. As a 2nd Line Service Desk Engineer, you will be responsible for providing technical support to our customers, resolving complex technical issues, and escalating issues to the 3rd line team when necessary.Key...

  • Service Desk Support Specialist

    2 weeks ago

    Birmingham, Birmingham, United Kingdom Searchability® Full time

    {"Job Title": "Service Desk Engineer", "Job Description": "Job SummaryWe are seeking a highly skilled Service Desk Engineer to join our team. As a Service Desk Engineer, you will be responsible for providing 2nd and 3rd line support, managing service desk tickets, and ensuring the smooth operation of our IT systems.Key ResponsibilitiesProvide 2nd and 3rd...

  • Service Desk Support Specialist

    2 weeks ago

    Birmingham, Birmingham, United Kingdom Searchability® Full time

    {"Job Title": "Service Desk Engineer", "Job Description": "Job SummaryWe are seeking a highly skilled Service Desk Engineer to join our team. As a Service Desk Engineer, you will be responsible for providing 2nd and 3rd line support, managing service desk tickets, and ensuring the smooth operation of our IT systems.Key ResponsibilitiesProvide 2nd and 3rd...