Assistant Shop Manager

4 days ago

London, Greater London, United Kingdom Octavia Full time
{"title": "Assistant Shop Manager Opportunity", "description": "

We are seeking an experienced Assistant Shop Manager to join our team at Octavia's Askew Road shop. As a key member of our retail division, you will play a vital role in driving sales and delivering exceptional customer service.

With a strong background in charity retail or high street retail, you will have a proven track record of visual merchandising, team management, and sales growth. Your creative eye and commercial acumen will enable you to create a high-end shop experience that exceeds customer expectations.

Responsibilities:

  • Support the Shop Manager in the day-to-day running of the shop
  • Display donated stock in a visually appealing manner to create a high-end shop feel and maximize sales
  • Achieve agreed sales targets and ensure accurate cash handling
  • Select and price items appropriately to drive sales and profitability
  • Work with the Shop Manager to recruit, train, and motivate a team of volunteers
  • Stepping up as Shop Manager when required, attending meetings, and taking on necessary management duties
  • Ensure agreed sales targets and expenditure for the shop are achieved
  • Deliver excellent customer service at all times
  • Keep up to date with Health & Safety guidelines to ensure staff and customers are kept safe
  • Manage the Gift Aid process and ensure accurate returns
  • Be a key holder and report any maintenance matters promptly to the shop manager or Retail department
  • Support all fundraising activity across Octavia

Requirements:

  • Experience working within a charity retail shop or high street retail environment
  • Excellent customer service, team working, and communication skills
  • Knowledge of displaying, selling, and promoting high-end luxury items
  • Commercial awareness and ability to create a customer journey to the highest level
  • Ability to stay calm under pressure, be a problem solver, and decision maker
  • Good level of numeracy and ability to manage cash handling
  • Ability to create high-end visual displays and shop layouts
  • At least two years' previous experience in a retail environment

Benefits:

This is a 35-hour per week role paying an annual salary of £22,842 plus fantastic benefits, including up to 10% pension contributions and the opportunity to work in a supportive and collaborative team. Our shops are open Monday to Sunday, and you will share the responsibility of opening your shop with your Shop Manager.

Together, we continue to build an inclusive culture that encourages, supports, and celebrates the diverse voices of our employees. Everyone is welcome.

We will review applications throughout the advertising period and reserve the right to close the advert early.

", "requirements": "

We are looking for an experienced Assistant Shop Manager with a strong background in charity retail or high street retail. You will have a proven track record of visual merchandising, team management, and sales growth.

Key skills and qualifications include:

  • Experience working within a charity retail shop or high street retail environment
  • Excellent customer service, team working, and communication skills
  • Knowledge of displaying, selling, and promoting high-end luxury items
  • Commercial awareness and ability to create a customer journey to the highest level
  • Ability to stay calm under pressure, be a problem solver, and decision maker
  • Good level of numeracy and ability to manage cash handling
  • Ability to create high-end visual displays and shop layouts
  • At least two years' previous experience in a retail environment

We offer a competitive salary, benefits, and the opportunity to work in a supportive and collaborative team.

", "benefits": "

We offer a competitive salary of £22,842 per annum, plus fantastic benefits, including up to 10% pension contributions.

Our shops are open Monday to Sunday, and you will share the responsibility of opening your shop with your Shop Manager.

Together, we continue to build an inclusive culture that encourages, supports, and celebrates the diverse voices of our employees. Everyone is welcome.

", "lang_code": "en-US"}

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