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IFS Solutions Consultant
2 months ago
Company Overview
The organization is a prominent technology consultancy focused on facilitating innovative and effective business transformations for its clientele. As experts in systems integration, we prioritize enhancing our clients' operational systems for improved efficiency. Our services range from implementing ERP solutions tailored to specific business processes to augmenting systems with custom applications and providing round-the-clock support through specialized skills, tools, and utilities.
About Us
As a proud Gold Channel Partner and certified reseller of IFS, we have evolved into one of Europe's largest independent providers of products, consulting services, and continuous support for ERP systems. With over 1,500 enterprise solutions successfully delivered to more than 300 clients globally, our headquarters are strategically located in Scotland.
Key Responsibilities
- Client Support: Deliver prompt and effective assistance for IFS solutions and associated products, addressing challenges both pre- and post-implementation.
- Service Desk Management: Oversee and respond to issues, manage faults, and ensure successful resolutions.
- Client Communication: Grasp client requirements and offer guidance on best practices for utilizing IFS systems.
- Troubleshooting: Quickly resolve system issues in collaboration with the technical team.
- Documentation: Maintain thorough records of client inquiries and support activities.
- Training: Conduct training sessions and develop user guides to empower clients in maximizing the benefits of IFS systems.
- Collaboration: Partner with the development team to identify and report software bugs while suggesting enhancements.
- System Updates: Stay updated on the latest IFS features and updates, relaying pertinent information to clients.
- Feedback: Regularly provide insights to management regarding common issues and client trends for ongoing improvement.
Key Skills
- Technical Proficiency: In-depth knowledge of IFS systems, including functionalities, modules, and configurations.
- Troubleshooting Skills: Proficient in identifying and resolving IFS system issues effectively.
- Customer Service: Exceptional communication skills to understand client needs and deliver timely solutions.
- Communication: Strong verbal and written skills to articulate technical concepts clearly.
- Time Management: Ability to prioritize tasks and manage time efficiently to meet service level agreements.
- Collaboration: Skillful in working with cross-functional teams and clients to address complex challenges.
- Adaptability: Capacity to adjust to evolving client requirements and software updates.
- IFS Support Experience: Prior experience in supporting IFS systems and ensuring customer satisfaction.
- IFS Implementation Awareness: Familiarity with IFS implementation processes, including data migration and user training.
- Client Interaction: Experience in understanding client business processes and providing customized support solutions.
- Software Troubleshooting: Expertise in identifying root causes and implementing solutions for software-related issues.
- Documentation and Reporting: Proficient in maintaining detailed records of client inquiries and support activities.
Key Benefits
- Competitive salary up to £70,000 depending on experience.
- Flexible and remote working options.
- Ongoing learning and development support.
- Opportunities for career progression.
- 32 days of holiday (including statutory).
- A day off on your birthday.
- 5% employer pension contribution.
- Life assurance coverage.
- Private healthcare (single cover).
If you are interested in this role, please submit your CV for consideration. For those seeking new opportunities, we invite you to reach out for a confidential discussion about your career.
Hays Specialist Recruitment Limited operates as an employment agency for permanent recruitment and as an employment business for the supply of temporary workers. By applying for this position, you acknowledge acceptance of the terms and conditions, privacy policy, and disclaimers available on our website.
